IPolarity · 12 hours ago
Technology Support Specialist / Helpdesk Analyst
Whippany, NJ
Full-time
Onsite
Senior Level
$35/hr - $40/hr
5+ years expIPolarity LLC is seeking a Technology Support Specialist / Helpdesk Analyst to provide technical support and maintain end-user computing platforms in a multi-vendor environment. The role involves troubleshooting, configuring hardware and software, managing IT procurement, and ensuring customer satisfaction through effective service delivery.
Cloud ComputingInformation TechnologyMachine LearningWeb Design
Responsibilities
Setup, configure, and maintain PC hardware, software, and peripherals (phones, printers, etc.) in a multi-vendor (PC/Mac/Chrome) environment
The SCCM/InTune PC Engineer will provide technical engineering support across the enterprise for end-user computing platforms, including desktops, laptops, and mobile devices
Assist engineers providing third level support, troubleshooting network and enterprise related issues
Research and recommend changes, upgrades, and advancements in technologies that support the Helpdesk and business goals
Develop, prepare, test and deploy workstation OS level images
Support and perform workstation and computer moves when required
Assist with ensuring the security of the corporate environment by managing and monitoring access control and anti-virus across different software and hardware packages
Ensure all support requests are well documented in the IT ticketing system, from the creation of the ticket to the successful resolution
Update, maintain and improve upon the IT knowledge base within the ticketing system
Maintain a daily log of work performed and submit reports and other paperwork as required
Assist with the creation and maintenance of processes and procedures for supporting cloud-based applications and platforms such as Office 365, Okta, Box, 8x8, etc
Coordinates all aspects of daily AV operations and service delivery including scheduling and maintaining operational readiness of the AV equipment
Provide level 2 support for Audio/Visual platforms
Interact professionally with clients exhibiting strong customer service skills
Track assets and inventory that have been distributed to end-users and ensure proper levels of inventory are available
Perform IT Procurement duties to include purchases, PO/Invoice, Vouchers, etc. This involves working directly with vendors, monitoring the status of open purchase orders, and resolving issues regarding PO to invoice discrepancies, returns, and quality issues with vendors
Qualification
Required
CompTIA and/or Microsoft certification required, such as A+, Network+, MCP, etc
Extensive experience with PC support, systems administration, inventory management, service desk and a variety of other software platforms
Demonstrated experience with AD, O365, Wi-Fi, VoIP, networking fundamentals, video conferencing fundamentals, A/V (sound), and printing
Minimum 5 years' experience with multi-vendor (PC/Mac/Chrome) PC hardware, peripherals and mobile devices configuration/deployment/support
Strong customer service, analytical, and problem-solving skills with the ability to multi-task
Company
IPolarity
IPolarity is an IT company that provides web designing, cloud computing, and machine learning services.
51-200 employees
H1B Sponsorship
IPolarity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (67)
2024 (65)
2023 (45)
2022 (81)
2021 (85)
2020 (121)
Funding
Current Stage
Growth StageCompany data provided by crunchbase