Barney Brown, Inc. · 16 hours ago
Sandwich Concierge / Customer Service
New York, NY
Part-time
Onsite
New Grad, Entry Level
$17/hr - $19/hr
0+ years expBarney Brown, Inc. is a fast-growing sandwich company that specializes in sandwich customization, currently seeking a friendly and detail-oriented Front-of-House Customer Service Specialist / Sandwich Concierge. The role involves greeting customers, assisting with orders, and ensuring a positive customer experience.
E-CommerceFood and BeverageFood DeliverySnack Food
Responsibilities
Greeting customers upon entry
Handing off orders to customers and updating order statuses
Helping customers place orders on our touch-screen kiosks (if required)
Answering phones, advising on catering orders, and assisting customers with placing orders
Answering any questions customer may have in a friendly and professional manner
Responding to customer emails when required
Helping customers understand what Barney Brown is, how they can customize their sandwiches, etc
Learning our full menu and providing recommendations for order quantities
Processing refunds, and up-charges
Assisting with the fulfillment and packing of all orders
Overseeing the dispatch of all delivery orders. Ensuring all orders go out the door on time and reach customers within their desired delivery windows
Opening and closing of Front-of-House
Qualification
Required
Must have strong verbal and written communication skills
Must have a friendly demeanor and are comfortable interacting face-to-face with our customers
Must be available to work 5 shifts per work (minimum of 3 on Tue, Wed, Thu)
No prior experience required
Must be eligible to work in the U.S
Benefits
401(k)
On-the-job training
Paid time off
Company
Barney Brown, Inc.
Barney Brown is a Manhattan-based sandwich delivery service that specializes in customization.
11-50 employees
Funding
Current Stage
Early StageRecent News
New York Business Journal
2025-03-26
Company data provided by crunchbase