True Manufacturing · 15 hours ago
Warranty Customer Service Account Coordinator
O'Fallon, MO
Full-time
Onsite
Entry Level
$46K/yr - $56K/yr
1+ years expTrue Manufacturing is seeking a Warranty Customer Service Account Coordinator responsible for processing all parts and labor warranty requests for various regions. The role involves handling incoming calls, responding to emails regarding warranty issues, and managing warranty claims and parts orders.
CommercialConsumer GoodsIndustrial
Responsibilities
Answer incoming phone calls (average 300 incoming calls weekly)
Respond to emails from service agents, end users, dealers and sales force regarding parts and labor warranty
Verify cabinet warranty and quote warranty across all True Manufacturing companies
Recommend service companies
Track warranty parts shipments
Quote parts inventory and lead time
Enter warranty labor claims and warranty parts orders in our Warranty Claim Tracking software
Regular and reliable attendance in the office is required
Qualification
Required
High School diploma or general education degree (GED) required
One or more years of related customer service experience or True Manufacturing knowledge required
Possess strong verbal and written communication skills
Must be well organized and self-motivated
Must have the ability to work in a fast-paced environment and handle high call volume
Proficient in Microsoft Office applications
Ability to work in a team oriented environment with a positive, professional attitude
Preferred
Knowledge of JDE, Epicor, Parts Inquiry, cabinet knowledge and previous customer service experience would be a plus
Company
True Manufacturing
True is a wide range of American-made commercial refrigeration products that exceed industry quality standards at competitive prices.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Aubrey
CIO & Director Media Design
Recent News
Company data provided by crunchbase