Corvias · 7 hours ago
Resident Manager
Fort Bragg, North Carolina, United States
Full-time
Onsite
Mid, Senior Level
$67K/yr - $80K/yr
5+ years expCorvias Corporate Services, LLC is committed to developing solutions through partnership and enhancing community resilience. The Resident Manager is responsible for overseeing resident relations, managing financial transactions, and enhancing resident satisfaction through effective programs and team management.
Building MaterialEducationReal Estate
Responsibilities
Oversee the day-to-day resident relations functions and partner with cross-functional colleagues to ensure a positive resident experience
Oversee the analysis, processing, and reconciling of all housing-related resident financial transactions, identifying variances and resolving discrepancies as needed
Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies
Design and deploy resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking
Assist in the pursuit, identification, and deployment of strategies to increase income, decrease expenses, and add to the overall value of the community
Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback
Lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations
Develop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness
Perform all duties of a Resident Associate as needed, and other duties as assigned
Qualification
Required
5+ years of relevant experience, with a minimum of 2 years in residential property management
A minimum of 3 years in a supervisory role required
Proven ability to lead a team of service representatives, including proven success coaching team members to improve performance, and training team members on compliance, renewal, and customer complaint resolution
Proven ability to maximize revenue through the design and delivery of data-driven customer loyalty and retention programs
Proven ability to perform accounting functions, including managing delinquent accounts, implementing appropriate collections procedures, and verifying transactions against audit trail and ledgers
Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies
Demonstrated ability to organize individual and team activities to ensure operations are highly productive and meet or exceed business goals
Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve escalated customer concerns involving complex or sensitive matters
Computer proficiency, including working knowledge of word processing, spreadsheet, and database software
Valid driver's license and use of personal vehicle required
Ability to work weekend and evening hours, as needed
Ability to travel up to 25% of time
Benefits
A choice between two benefit-rich medical, dental and vision plans
401(k) with immediate 100% vesting and up to a 4% contribution match
Generous paid time off that increases throughout your career
12 paid holidays
Paid time off to volunteer
100% paid life and AD&D insurance
Company paid short-term and long-term disability coverage
Parental Leave
Military Leave
Flexible Spending Accounts (Health and Dependent Care)
Complimentary Employee Assistance Program
Tuition reimbursement to support growth and development
Company
Corvias
Our people are the heart and soul of our company.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$466M2024-12-17Undisclosed· $466M
Leadership Team
John Picerne
Founder
Recent News
2025-11-03
Company data provided by crunchbase