Presbyterian Healthcare Services · 23 hours ago
Director-PMG Practice Operations-ABQ
PMG - Kaseman
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expPresbyterian Healthcare Services is a not-for-profit healthcare system in New Mexico, and they are seeking a Director of PMG Practice Operations. The role involves analyzing, planning, and implementing business models and processes in clinic operations, leading performance improvement initiatives, and collaborating with various departments to ensure optimal service delivery.
AssociationHealth Care
Responsibilities
Assists service line administrator and medical director in defining the clinical outcomes measures for areas of responsibility. Accountable for achievement of those measures
Work collaboratively with the clinical & clerical staff within clinics, Service Lines, Quality Management and Care Coordination Services in order to achieve optimal utilization of clinic services and to achieve performance targets
Develops new programs and services, as care delivery needs change in collaboration with other ambulatory managers, inpatient administration, as well as members of the CDS administrative leadership team. Coordinating with various inpatient functions as required
Standard Work-Clinical Outcomes Develop and prioritize key clinical focus areas (org, business unit and dept) Develop key clinical outcome and in-process measures Develop action plans based on critical x analyses Oversee required results/Enforce accountability Monitor and review clinical outcome and patient safety measures
Champion continuous improvement activities
Accountable for the achievement of customer loyalty results in areas of accountability
Collaborate with service line teams to develop patient-centric care processes across the care continuum
Accountable for ensuring areas of accountability effectively deploy the customer loyalty bundle
Teaches and leads continual process improvement and customer service processes. Involves the physicians and staff in improving daily operations of the program based on voice of the customer feedback
Standard Work-Customer Loyalty Develop and prioritize key focus areas (org, business unit and dept) Develop key customer loyalty outcome and in-process measures Develop action plans based on critical x analysis Monitor and review customer satisfaction results Oversee required results/Enforce accountability Champion continuous improvement activities
Develops and is accountable for the financial outcome of areas of accountability. This includes leading the planning and budgeting processes and accountabilities for budget administration and outcomes. This would include any potential impact to inpatient and ambulatory services
Only applicable if providing interim DPO: Collaborates with service line medical director on provider satisfaction, engagement, and turnover
Develops education plan for self and collaborates with clinical and clerical teams to develop education plan for individuals and the team
Mentor and coach direct reports and others to assist with their performance improvement and achievement of departmental and organizational goals, including oversight of budget development and adherence and remove organizational barriers and obstacles
Standard Work-Staff Focus
Assists in the development of FTE budget and staffing plans
Develop action plans for employee satisfaction
Oversee required results/Enforce accountability
Manage physician integration
Assist in development of recruitment plans
Foster communications among management
Oversee turnover trends and reasons
Reinforce manager engagement
Develops and is accountable for the financial outcome of areas of accountability. This includes leading the planning and budgeting processes and accountabilities for budget administration and outcomes. This would include any potential impact to inpatient and ambulatory services
Standard Work-Financial Outcomes Standard Work Develop operating budget. Develop FTE budget and for review and approval staffing plans
Review operating budget variance trends & macro action plans (revenue & expense). Develop action plans when necessary
Oversee required results/Enforce accountability
Review charge capture denial trends and develop macro action plans
Ensure charge master is updated appropriately
Coordinates the development of operational and financial goals and plans for areas of responsibility and facilitates monitoring progress toward achievement. This includes liaison, and advocacy activities between outpatient
Responsible for the daily operations and financial performance of PMG sites, including administrative focus for the service across the insurance, primary care, specialist, inpatient and aftercare continuum. Evaluates, recommends and implements future models for development
Directs compliance with policies and regulatory agency standards
Participates in the strategic planning process for the service line
Standard Work - Operating Functional Duties Develop action plans for regulatory compliance Develop and maintain service and purchased service contracts Prioritize PEP involvement and spreads Complete root cause analysis when processes continuously fail Utilize the quality work system criteria in prioritizing process improvements Council representation Resolve escalated operational issues Celebrate and recognize accomplishments Assist in development of marketing plan Identify and develop projects for capital projects Attend LDIs/QEFs Provide input to proposed legislative changes Knowledgeable of national best practice & industry standards Collect & share best practice via knowledge management
Provides leadership and direction for areas of responsibility to include the achievement of financial performance, Baldrige and patient safety
Provides and maintains effective communications within areas of responsibility, the community, and all levels of leadership and staff
Builds necessary linkages/relationships with PHS personnel and external entities (vendors, consultants, etc) to facilitate success of assignments
Performs other functions as required
Qualification
Required
Bachelors degree in Business or Healthcare required
Five to ten years of progressive management experience
Benefits
Competitive salaries
Full medical, dental and vision insurance
Flexible spending accounts (FSAs)
Free wellness programs
Paid time off (PTO)
Retirement plans, including matching employer contributions
Continuing education and career development opportunities
Life insurance and short/long term disability programs
Company
Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities they serve.
10001+ employees
H1B Sponsorship
Presbyterian Healthcare Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (86)
2023 (85)
2022 (93)
2021 (86)
2020 (76)
Funding
Current Stage
Late StageLeadership Team
Dale Maxwell
President and CEO
Ernest Sanchez
Chief Technology Officer
Recent News
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