Presbyterian Healthcare Services · 1 week ago
Director of Practice Operations-Behavioral Health
PMG - Kaseman
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expPresbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals and a statewide health plan. The Director of Practice Operations for Behavioral Health is responsible for analyzing, planning, and implementing business models and processes in clinic operations, leading strategic planning, and collaborating with various departments to enhance service delivery.
AssociationHealth Care
Responsibilities
Assists service line administrator and medical director in defining the clinical outcomes measures for areas of responsibility. Accountable for achievement of those measures
Work collaboratively with the clinical & clerical staff within clinics, Service Lines, Quality Management and Care Coordination Services in order to achieve optimal utilization of clinic services and to achieve performance targets
Develops new programs and services, as care delivery needs change in collaboration with other ambulatory managers, inpatient administration, as well as members of the CDS administrative leadership team. Coordinating with various inpatient functions as required
Standard Work-Clinical Outcomes
Develop and prioritize key clinical focus areas (org, business unit and dept)
Develop key clinical outcome and in-process measures
Develop action plans based on critical x analyses
Oversee required results/Enforce accountability *Monitor and review clinical outcome and patient safety measures
Champion continuous improvement activities
Accountable for the achievement of customer loyalty results in areas of accountability
Collaborate with service line teams to develop patient-centric care processes across the care continuum
Accountable for ensuring areas of accountability effectively deploy the customer loyalty bundle
Teaches and leads continual process improvement and customer service processes. Involves the physicians and staff in improving daily operations of the program based on voice of the customer feedback
Standard Work-Customer Loyalty
Develop and prioritize key focus areas (org, business unit and dept)
Develop key customer loyalty outcome and in-process measures
Develop action plans based on critical x analysis
Monitor and review customer satisfaction results
Oversee required results/Enforce accountability
Champion continuous improvement activities
Develops and is accountable for the financial outcome of areas of accountability. This includes leading the planning and budgeting processes and accountabilities for budget administration and outcomes. This would include any potential impact to inpatient and ambulatory services
Performs other functions as required
Qualification
Required
Bachelors degree in Business or Healthcare required
Five to ten years of progressive management experience
Benefits
Competitive salaries
Full medical, dental and vision insurance
Flexible spending accounts (FSAs)
Free wellness programs
Paid time off (PTO)
Retirement plans, including matching employer contributions
Continuing education and career development opportunities
Life insurance and short/long term disability programs
Company
Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities they serve.
10001+ employees
H1B Sponsorship
Presbyterian Healthcare Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (86)
2023 (85)
2022 (93)
2021 (86)
2020 (76)
Funding
Current Stage
Late StageLeadership Team
Dale Maxwell
President and CEO
Ernest Sanchez
Chief Technology Officer
Recent News
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