Computacenter · 17 hours ago
Operations Director
Arizona, United States
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expComputacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. The Operations Director will be responsible for leading and managing the Onsite Services Group function, ensuring operational delivery meets performance standards and fostering a customer-centric culture.
CRMHardwareInformation TechnologySoftware
Responsibilities
Own the performance of assigned OSG teams and ensure service levels are met or exceeded
Track key performance metrics, analyze data and feedback, and identify opportunities to improve quality and efficiency
Lead issue resolution and escalations, partnering with General Services, HSE, Quality, or other teams to implement corrective actions
Maintain compliance with Quality, Health & Safety, and Environmental standards
Escalate service delivery risks, concerns, or performance challenges to FOS and Delivery Leadership
Participate in deal and contract governance, approving changes or highlighting risks
Ensure compliance with company processes, including expenses, overtime, mandatory training, and safety procedures
Drive continuous improvement initiatives, including process optimization, automation, and adoption of new tools and technologies
Partner with the Strategic Workforce Office to review, develop, and implement operational policies, procedures, and quality assurance measures
Lead initiatives that strengthen operational efficiency and align the department with CC and OSG strategic goals
Support department development projects in alignment with PIM and market trends
Build strong working relationships with Delivery Leaders, Service Managers, Senior Project Managers, customers, and partner teams, serving as a trusted advisor and escalation point
Collaborate with Sales, Project Management, GTS (LTS), Delivery Leadership, T&T, and other internal teams to support seamless service delivery
Manage the P&L and cost controls for your area; partner with Finance to develop and oversee budgets
Work with the Strategic Workforce Office to ensure staffing levels and skills meet operational needs
Provide clear leadership to OSG teams, setting goals, expectations, and behavioral standards aligned with CC values
Build a high-performance culture that supports team engagement, collaboration, and professional development
Coach Senior/Operations Managers to strengthen leadership capability and service expertise
Hold regular one-on-one meetings (at least quarterly) focused on development, training, and well-being
Address performance or behavioral issues promptly and effectively
Maintain consistent communication within the team, including recurring team meetings
Serve as backup for the Country Head when needed
Qualification
Required
5+ years of leadership experience in IT managed services or a related international/global operational environment (e.g., service management, transition management, or operations management)
Bachelor's degree in business, Information Technology, or a related field; equivalent experience accepted
Proven experience managing geographically dispersed, virtual, and culturally diverse teams
Demonstrated experience implementing and operating IT Service Management (ITSM) frameworks such as ITIL
Strong understanding of IT technologies, products, and engineering/field operations, with onsite experience preferred
Track record of leading operational improvement initiatives, driving change, and delivering successful projects
Background in customer service; experience managing turnaround or loss-making contracts is an asset
Current knowledge of industry trends, emerging technologies, and best practices in IT service delivery
Proficiency with SAP, Microsoft Office, and Microsoft Teams
Fluent in English, with the ability to collaborate effectively across global teams
Legally eligible to work in the United States
Willingness to travel to managed locations and to participate in global leadership meetings as required
Strong leadership capabilities with the ability to inspire, motivate, and develop teams
Excellent written and verbal communication skills, including the ability to work effectively with colleagues across different countries and cultures
Skilled at building strong relationships and networks internally and externally; persuasive and confident communicator
Proven ability to drive operational excellence, continuous improvement, and organizational change
Strategic thinker with the ability to translate strategy into actionable plans and execution
Strong analytical and problem-solving skills, capable of diagnosing issues and developing effective solutions
High level of commercial and financial acumen, with an understanding of operational cost drivers and business impact
Ability to prioritize work, manage multiple requests, and perform effectively in fast-paced, dynamic environments
Strong attention to detail and commitment to delivering high-quality outcomes
Resilient and adaptable, with the ability to remain effective under pressure or in challenging situations
Demonstrated ability to build trust, show initiative, and exercise sound judgment
Team-oriented approach with the ability to collaborate across functions, regions, and organizational levels
Comfortable engaging with global teams, including those for whom English is not a first language
Benefits
Competitive compensation plans
Long-term career opportunities
An attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind
Company
Computacenter
Computacenter is an IT services company that provides infrastructure, digital transformation, consulting, and managed services.
10001+ employees
H1B Sponsorship
Computacenter has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown2009-10-27Acquired
1998-05-29IPO
Leadership Team
Mike Norris
Group CEO
Jurgen Strijkers
Managing Director
Recent News
2026-01-23
2026-01-23
2026-01-22
Company data provided by crunchbase