Defense Information Systems Agency · 17 hours ago
SUPV IT SPECIALIST (CUSTSPT)
Scott AFB, IL
Part-time
Onsite
Mid, Senior Level
1+ years expThe Defense Information Systems Agency is seeking a SUPV IT SPECIALIST (CUSTSPT) to support the mission of the US Cyber Command. The role involves providing technical guidance over IT systems, assisting customers with their IT needs, and managing customer support policies and procedures.
Communications InfrastructureGovernmentInformation TechnologyNational Security
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides technical guidance over IT systems and applications
Provides advice and assistance to customers to minimize interruptions in customers’ ability to carry out critical business activities
Reviews technical and design specifications to address customer requirements
Provides technical support to customers who need assistance utilizing client level hardware and software
Develops and manages customer performance requirements and customer support policies and procedures
Serves on application implementation team to ensure that customer service requirements are addressed
Qualification
Required
Must be a U.S. Citizen
Males born after 12-31-59 must be registered or exempt from Selective Service
This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination
In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months
This is a drug test designated position
This position requires a Top Secret/ Sensitive Compartmented Information (TS/SCI) security clearance Presidential Support Duty (Yankee White) suitability
Position requires initial and periodic Counter-Intelligence Polygraph (CI Poly) examination with No Deception Indicated (NDI) for the duration of Federal employment requires and while maintaining access to Special Access Programs
This is a Mission Essential position
Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards
Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs
Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience
Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions
To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position
Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service
For this position, qualifying experience is defined as experience leading work processes to improve policy and process development and experience utilizing Knowledge Management tools and platforms such as customer relation management systems or case management systems
Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume
All qualifications must be met within 30 days after the closing date of this announcement
There is no substitution of education for the qualifying experience at the GG-13 grade level
To be creditable, education must have been obtained in an accredited college or university
You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education
If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by the National Association of Credential Evaluation Services at the time of application
Benefits
Moving costs MAY be paid.
A career with the U.S. government provides employees with a comprehensive benefits package.
Company
Defense Information Systems Agency
Defense Information Systems Agency is an IT support agency that offers analytics, testing, and computing services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Harry Roberts
Chief Engineer Business Systems SD2
Recent News
2025-11-27
2025-11-25
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