Brilliant Earth · 11 hours ago
Associate Product Manager, Digital Operations
United States
Full-time
Remote
Entry Level
2+ years expBrilliant Earth is hiring a hands-on Associate Product Manager who will play a key role in Brilliant Earth’s mission by automating and building processes for scalability and growth. The Associate Product Manager for the Digital Operations team will be responsible for managing integrations, enhancing operational efficiency, and collaborating with various teams to improve business workflows.
CommunitiesJewelryLifestyleSocial Media
Responsibilities
Requirements Gathering & Solution Design: Work with cross-functional teams to gather and document business requirements
Design tailored solutions that address complex business needs, utilizing tools like Shopify apps, Salesforce, automation, and AI to enhance operational efficiency
Support & Integration Management: Own and maintain integrations, with an emphasis on back-end systems such as our DAM, PIM, and transactional ESP
Own end-to-end site health monitoring by establishing systematic processes to track, analyze, and resolve Shopify errors and performance issues, ensuring optimal customer experience
Partner with marketing and merchandising teams to execute technical setup requirements, including gift card generation and promo code generation in Shopify
Provide ongoing support to ensure seamless user experiences and effective use of Shopify solutions
Process Improvement: Analyze and optimize business workflows to identify opportunities for improvement
Collaborate with stakeholders to understand pain points and recommend best practices for process enhancements
Training & Documentation: Develop new and update existing Process Flows and accompanying documentation for business processes, requirements, and technical workflows
Provide training and support to end-users to ensure proper system utilization
Testing & Quality Assurance: Create and execute test plans to ensure the functionality, performance, and quality of digital operations solutions
Troubleshoot and resolve issues as they arise to minimize disruption
Project Management & Coordination: Lead project scoping, scheduling, and execution, including UAT and production release
Facilitate internal and cross-functional project meetings, ensuring timely delivery and alignment with business objectives
Qualification
Required
2+ years of experience in business analysis or product management, ideally in e-commerce, retail, or technology
A BA degree (or equivalent experience) is preferred
Strong understanding of Ecommerce (Shopify preferred) and business operations, such as inventory management, purchasing, and finance
Experience with NetSuite ERP and Salesforce CRM software and integrations is a plus
Background in retail operations is a plus
Strong verbal and written communication skills, with the ability to simplify complex concepts for various stakeholders
Detail-oriented and highly organized with a focus on execution and problem-solving
Strong project management skills, with experience leading large-scale initiatives
Ability to manage multiple priorities in a fast-paced environment
A collaborative team player with a proactive, solution-oriented mindset
Enthusiasm for social and environmental impact, and alignment with Brilliant Earth's mission
Entrepreneurial spirit, with the ability to adapt and thrive in a startup-like environment
Strong analytical skills and the ability to think critically and recommend innovative solutions
Benefits
Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
Paid Time Off. We know it’s important to recharge and relax.
Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
Disability and Life insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.
Company
Brilliant Earth
Brilliant Earth is a luxury jewelry company that offers ethically sourced jewelry.
501-1000 employees
H1B Sponsorship
Brilliant Earth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$40M2021-09-23IPO
2019-01-01Debt Financing· $40M
Leadership Team
J
Jeff Kuo
Chief Financial Officer
Alex Grab
General Counsel & Corporate Secretary
Recent News
Company data provided by crunchbase