San Francisco Giants · 14 hours ago
Premium Experience & Operations Assistant
Oracle Park, SF
Part-time
Onsite
New Grad, Entry Level
$27/hr - $27/hrThe San Francisco Giants are seeking a part-time Premium Experience & Operations Assistant to enhance the guest experience at Oracle Park. This role involves managing premium venues during events, ensuring operational excellence, and providing exceptional service to guests.
Sports
Responsibilities
Serve as Manager-on-Duty for assigned premium venues, addressing operational issues in real time and escalating as appropriate
Support onboarding, training reinforcement, and real-time coaching of Premium Concierge staff to ensure service and operational standards are consistently upheld
Oversee day-to-day operations of premium areas, including inventory management, vendor coordination, and budget tracking
Provide prompt, accurate, and courteous service to premium clientele, anticipating needs and creating memorable 'wow' moments
Support the planning, execution, and breakdown of suite-level and premium clubs, including kids’ activities, client events, concerts, and special rentals, on game days and during events
Communicate standard operating procedures, food and beverage offerings, and upcoming events to Premium Concierge staff and cross-functional partners
Contribute ideas and support execution of premium experiences, including creative concepts, theme activations, and vendor partnerships
Manage staffing schedules and day-of coordination for the Premium Concierge team
Monitor operational details, including inventory levels and functionality of LED boards, sound systems, and televisions. Report any issues and follow through on resolution
Document operational issues, guest feedback, and observations to support post-event recaps and continuous improvement efforts
Assist in evaluating new ideas, partnerships, and experiences to enhance the Giants brand and premium offerings
Qualification
Required
Demonstrate experience in customer service
Excellent verbal communication skills with proven ability to manage complex situations
Computer skills: Google Suite, Microsoft Suite, & design software/ programs
Strong organizational skills and ability to prioritize multiple initiatives within a fast paced environment
Strong attention to detail
Ability to thrive and to think clearly as well as troubleshoot amid a high-stress environment
Dedicated work ethic and works well in a team setting
Flexibility to work non-traditional hours on weekdays, weeknights and weekends according to the Giants home schedule
Ability to remain on your feet for hours at a time
Must be able to lift and/or move up to 35lbs
Must be available for AT LEAST 80% of all Giants home games
Preferred
You are an authentic, positive, and inspiring team member
You want to help create unforgettable experiences for guests at Oracle Park
You have a strong bias toward action and accountability
You are motivated to achieve ambitious goals and collaborate across teams to make them happen
Benefits
Indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage
Access to Giants tickets
Dedicated mental health support
A hybrid working environment
Transportation benefits
Wellness programs
Paid time off including half day Fridays during the season
An extended holiday break
Company
San Francisco Giants
The San Francisco Giants are a Major League Baseball (MLB) team based in San Francisco, California.
Founded in 1883
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Sixth Street
2025-03-18Corporate Round
Leadership Team
Colin Cahill
SVP, Player Performance and Wellness
Bryan Srabian
Vice President, Brand Development & Digital Media
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
Sports Business Journal
2025-12-20
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