Wellth · 21 hours ago
Program Operations Manager
Santa Monica, CA
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $150K/yr
4+ years expWellth is a pioneering digital health company headquartered in Los Angeles, focused on motivating individuals with chronic conditions to make healthier choices. The Program Operations Manager will oversee the performance optimization of key programs, ensuring that strategies translate into measurable member experiences and operational excellence.
Health CareInformation TechnologymHealthPersonal Health
Responsibilities
Take ownership of outcomes optimization for ~4–5 key programs , with success measured by program performance against defined targets
Monitor program lifecycle performance and key metrics such as:
Medication adherence / PDC
Care gap closure rates
Healthcare utilization trends (as available/appropriate per client and program)
Engagement and activation health across priority segments
Provide clear, structured reporting on program health (weekly and/or monthly depending on program need)
Identify when performance is off track, diagnose likely causes, and drive targeted improvements
Serve as a tactical lead for intervention strategies , identifying opportunities within member populations to improve engagement and health outcomes
Project manage end-to-end launches to ensure experiences are timely, safe, accurate, and error-free
Proactively surface opportunities via analysis—either by performing analyses yourself or directing HIDA to conduct deeper dives
Create reusable analyses / reporting views that make it easy to:
Partner with Client Success to confirm clear outcomes/targets and ensure alignment with client priorities
Understand intervention performance
Segment member populations for targeted strategies
Review survey responses and synthesize insights for Client Success partners
Co-develop performance strategy and presentation materials (e.g., SBRs , monthly refreshes), and help CS tell a crisp story with data + intervention results
Partner with Product + Engineering to flag product limitations, propose improvements, and help prioritize capabilities that reduce manual work over time
Help templatize program setup and optimization so it becomes repeatable and “high polish” for future programs (500 5,000 50,000 500,000 members)
Build and maintain a scorecard for each Tier 1 program and keep it current
Spot an underperforming segment, design an intervention approach, launch it, QA it, and monitor results
Configure a new product experience end-to-end: criteria, content, collisions, testing, translations, publishing, documentation, communications
Launch a client-requested survey and ensure results are easily viewable, summarized, and shareable
Standardize what works across programs (e.g., apply a winback strategy learned in one state/program to others)
Qualification
Required
4–8+ years experience in program operations, growth/engagement ops, product ops, analytics-driven operations, consulting, or digital health operations (titles vary)
Proven ability to run metrics-driven optimization loops: set targets launch interventions measure iterate
Strong project management skills across multiple stakeholders and parallel workstreams
Comfort operating in tools + data: you can reason from dashboards, queries, cohorts, funnels, and experiment results
High bar for operational excellence: details, QA, documentation, and 'safe to ship' judgment
Preferred
Experience working with Medicaid/Medicare populations and/or chronic condition programs (diabetes, hypertension, CKD, depression, heart disease)
Familiarity with medication adherence metrics (e.g., PDC) and care gap closure concepts
Experience with experimentation, survey design, behavioral interventions, or member engagement tooling
Basic SQL or analytics tooling proficiency (depending on your stack)
Benefits
Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey
Competitive salary & commission structure
Health, dental, vision insurance, and FSA/HSA plans
Ability to have a positive impact on people who need it most
Support of a highly dedicated team focused on building the future of healthcare
Company
Wellth
Wellth motivates medication adherence using Behavioral Economics
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$75.05MKey Investors
Mercato PartnersSignalFireAVP
2025-08-20Series C· $36M
2023-03-30Series B· $20M
2020-06-19Series A· $1.5M
Leadership Team
Alec Zopf
Chief AI & Automation Officer, Cofounder
Recent News
Fierce Healthcare
2025-09-02
Sourcery
2025-08-27
2025-08-25
Company data provided by crunchbase