Delta Solutions and Strategies · 9 hours ago
Client Systems Support (Technician)
Vandenberg SFB, CA
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $85K/yr
2+ years expDelta Solutions & Strategies is seeking a Client Systems Support Technician to support our team at Vandenberg SFB. The role involves providing responsive IT support, troubleshooting, and maintaining end-user systems to ensure reliable access to classified and unclassified systems and tools.
Information TechnologyProductivity ToolsSoftwareTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up support
Log, categorize, and prioritize incidents and service requests in accordance with established service-level objectives
Perform Tier I and Tier II troubleshooting for workstations, laptops, mobile devices, printers, and peripheral equipment
Diagnose and resolve software, operating system, and user application issues within established baselines and STIG requirements
Join systems to the domain, configure network settings, and ensure connectivity to shared drives, printers, and collaboration tools
Deploy and maintain system images, patches, and baseline configurations to ensure standardization and compliance
Install, configure, and troubleshoot CAC, Token, and multi-factor authentication (MFA) solutions across classified and unclassified networks
Assist with account access issues, password resets, and permissions management in coordination with the Identity and Access Management team
Perform workstation hardening, vulnerability remediation, and endpoint security enforcement in support of RMF and ACAS requirements
Provide on-site and remote support for VTC, Teams, and other collaboration systems used in operational and executive environments
Deliver white-glove support to senior leaders and executive staff, including system setup, data migration, secure mobile device configuration, and event support
Coordinate VIP event or conference support, ensuring seamless connectivity, display configuration, and real-time troubleshooting
Develop, update, and maintain user support documentation, standard operating procedures, and quick-reference guides
Monitor ticket queues to ensure timely response, escalation, and closure in alignment with performance metrics
Track and report recurring issues to identify systemic problems and recommend corrective actions
Maintain asset accountability, tagging, and inventory accuracy for assigned devices and peripherals
Support after-hours operations, contingency activities, and mission exercises as required
Participate in configuration reviews, patch cycles, and readiness inspections to maintain compliance with DoD and organizational policies
Provide feedback to engineering and cybersecurity teams on observed issues, performance impacts, and improvement opportunities
Support users and assist with the coordination and completion of paperwork required to resolve negligent discharge of classified information incidents and events
Train and mentor junior technicians in troubleshooting techniques, customer service standards, and documentation practices
Serve as a property custodian as required by DoDI 5000.64, DAFI 23-111, and AFMAN 17-1203, maintaining accountability of assigned A/V assets
Support exercises, operational events, and contingency scenarios by ensuring the rapid setup, testing, and operation of client systems
Qualification
Required
TS/SCI Security Clearance
2–4 years of experience providing Tier I IT or Help Desk support, including ticket management, troubleshooting, and customer assistance within a DoD or enterprise IT environment
Associate's degree in Information Technology or related field, or equivalent combination of education and experience
Must meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire
Strong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders
Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards
Familiarity with endpoint hardening, patching, and vulnerability management practices
Ability to lift up to 50 lbs. and support physical system setup in office or operations center environments
Provide after-hours and contingency support as required
Preferred
Certifications such as CompTIA A+, Network+, Security+, or Microsoft MCSA/MD-100/101 are preferred
Benefits
Medical
Dental
Vision
Life insurance
401(k)
PTO
Paid holidays
Parental
Military and jury duty paid leaves
Company
Delta Solutions and Strategies
Delta Solutions & Strategies, LLC, established in 2000, is a VA-Certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Stafford
President/CEO
Scott Anible
Chief Operating Officer
Recent News
2025-03-13
Company data provided by crunchbase