Helion · 5 hours ago
Desktop Support Analyst
United States
Full-time
Remote
Entry Level
$19/hr - $24/hr
1+ years expHelion Technologies Inc is the nation’s largest IT Managed Services Provider dedicated to the automotive industry. They are seeking a Desktop Support Analyst to serve as the initial point of contact for support inquiries, triaging and resolving tier 1 issues while ensuring a high level of customer service.
EnergyEnvironmental EngineeringRenewable Energy
Responsibilities
DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues
DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base
DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day
The Desktop Support department is the largest and first line of defense for incoming client issues
The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users
Qualification
Required
Knowledge of computer software, operating systems, hardware, and networking
Experience with software as a service (SaaS) and other software hosting protocols
Excellent verbal and written communication skills
Good problem-solving and critical-thinking skills
Able to work in a team as well as independently
Ability to prioritize tasks effectively in a fast-paced environment
Experienced in providing professional and courteous customer service
Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians
Possesses a strong team mentality
Helps remote users including all application support and configuring VPN access
Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers
Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS)
Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS
Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software)
CompTIA A+ or equivalent certifications
Associates Degree in Information Technology or related subject
Preferred
1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider
Azure/AD: 1 year
O365: 1 year
Benefits
Work From Home for most positions
Paid certification training materials & exam reimbursement
100% company-paid medical premiums (individual coverage) + company-funded HRA
Dental & Vision Insurance
Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
401(k) with company match
Company-paid Life & Long-Term Disability insurance
Supplemental life & short-term disability options
Company
Helion
We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity.
201-500 employees
H1B Sponsorship
Helion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$1.04BKey Investors
Nucor CorporationSam AltmanDustin Moskovitz
2025-01-28Series F· $425M
2023-09-27Corporate Round· $35M
2021-11-05Series E· $500M
Leadership Team
David Kirtley
Founder and CEO
Chris Pihl
Co-Founder, CTO
Recent News
2026-01-12
2025-12-24
Company data provided by crunchbase