HME · 1 day ago
Applications Engineer II
Auburndale, FL
Full-time
Onsite
Mid Level
$88K/yr - $117K/yr
3+ years expClear-Com, an HME company, is a trusted global provider of professional real-time communications solutions and services since 1968. The Applications Engineer II will serve as the technical lead to support Sales, Engineering, Product Management, and Quality Assurance, while providing training, troubleshooting, and technical support to a diverse customer base.
Customer ServiceElectronicsProduct Design
No H1B
U.S. Citizen Only
Responsibilities
Provides second-level technical support using all media streams
Creates and documents problems in the test lab given all of the specifics that cause a failure or issue
Resolves issues primarily based upon identifying and correcting root cause, that will lead to the generation of a new solution, tech note, script, etc
Ensures all issues are thoroughly logged & documented using the relevant company QA process
Assist with equipment list for quotes, assist with customer orders and help with pre-sale system drawings
Sets up and demonstrates all functionality of current products either remotely or on-site to explain the application
Completes complex commissioning with thorough knowledge of implementing a customer's workflow
Knowledge of and experience with other vendors' products that integrate/enhance/enable CC products
Provides product training including development of comprehensive training syllabus across all media streams
Provides application assistance and administers troubleshooting for existing systems
Liaises with internal departments regarding customer repairs, problem resolution, and new product design
Assists with New Product Development (NPD) team
Writes application notes and submits solutions to FAQ
Leads review of product documentation/manuals and provides feedback to engineering, marketing and service
Shares thorough knowledge of core markets and basic knowledge of secondary markets
Qualification
Required
Excellent communication skills, ability to build strong working relationships with both external customers and internal departments
Ability to understand or build basic audio circuitry(soldering capability is a plus)
Self-starter, comfortable working without supervision
Familiar with use of electronic test equipment such as oscilloscopes, signal generators, distortion analyzers, and various audio metering equipment
Troubleshooting skills and a logical problem solving
Knowledge of 2-way radios, IP Networks, basic AC power issues, professional audio, military communications systems, E1/T1 telco lines, telephone theory and hardware, AoIP or VoIP systems
Solid understanding of circuits, schematics, and specifications
Competent in the use of Microsoft Office applications like Office, Excel, Visio & PowerPoint, or other drawing and presentation applications, including CAD
Capable of managing multiple priorities with demonstrated strong communication, interpersonal and motivation skills
3+ years of experience
Bachelor's degree is required
Travel: 40-60%
Preferred
US Citizenship highly preferred with ability to obtain access to secure federal government facilities
For other worldwide regional candidates you may be required to obtain access to secure national government facilities
BA or BS - Preferred Electrical, Electronic, Broadcast, Computer, Telecomm, Audio Engineering
CCNA Certification or Similar Course - Preferred
Programming/coding experience a plus
Benefits
Tuition reimbursement
3 weeks paid vacation your first year
Paid holidays
Medical, vision, and dental coverage
Pet insurance
Life insurance
401K contributions
Company
HME
Founded in 1971, HM Electronics (HME) is a family of industry-leading companies dedicated to Quality & Continuous Improvement in the Drive Thru and Pro Audio sectors.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
Daren Haas
Chief Strategy Officer
T
Todd Clyde
President
Recent News
2025-05-06
2025-02-16
2025-02-16
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