Net3 IT · 11 hours ago
Help Desk Technician
Knoxville, TN
Full-time
Hybrid
Entry Level
$35K/yr - $45K/yr
1+ years expNet3 IT is a leader in the IT support industry, dedicated to providing business-transforming IT solutions. They are seeking a motivated Help Desk Level 1 Technician to serve as the first point of contact for clients needing technical assistance, troubleshooting and resolving common IT issues while providing exceptional customer service.
Cloud ComputingConsultingIT ManagementVoIP
Responsibilities
Provide first-line technical support for incoming calls, emails, and service requests
Provide on-site and remote technical support for end users
Deploy and re-deploy computers and related hardware as needed
Perform basic configuration of printers, switches, and other network devices
Troubleshoot and administer Windows-based workstations and common business applications
Troubleshoot Wi-Fi and basic network connectivity issues
Support and troubleshoot MFPs, scanners, and fax devices
Create, update, and close service requests and incidents through a ticketing system
Complete technical documentation of installed or configured equipment
Follow established procedures to resolve or escalate incidents to higher-level support
Assist users with password resets, account setup, and access issues
Maintain professionalism and a customer-first approach in all client interactions
Participate in ongoing training to expand technical skills and product knowledge
Perform other duties as assigned
Qualification
Required
1+ year(s) of experience in a Help Desk or IT support environment, or equivalent education
Basic understanding of Windows operating systems, Microsoft 365, and networking fundamentals
Strong troubleshooting and communication skills
Ability to multitask, manage time, and work effectively in a team environment
Customer-focused mindset with attention to detail and follow-through
Preferred
CompTIA A+ or Network+ certification
Experience working in a Managed Service Provider (MSP) environment
Familiarity with remote desktop and ticketing systems
Benefits
401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Referral program
Retirement plan
Vision insurance
Company
Net3 IT
Net3 IT is an IT consulting firm that offers cloud solutions, VoIP and managed IT services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase