Beth Israel Lahey Health · 20 hours ago
Practice Assistant
Beverly, MA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $28.26/hrBeth Israel Lahey Health is a growing healthcare organization focused on making a difference in people's lives. The Practice Assistant role involves providing direct and indirect care to patients, collaborating with healthcare providers, and ensuring the safe delivery of quality care in various healthcare settings.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families
Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures
Delivers care that is specific to the age of the patient
Cares for patients as delegated by the provider, RN or LPN
Contributes information provided by the patient or family for the assessment of health status
Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care
Provides patient care by: - Providing necessary physical care to appropriate patient populations - Utilizing and transporting equipment - Administering treatments as ordered by the provider - Assisting with examinations and procedures
Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care
Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families
Participates in and supports the educational plan for patient and family
Supports Primary Care’s commitment to community-based activities both within the Lahey Health community and beyond
Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting
Demonstrates the ability to provide and maintain patient safety in the environment of care
Demonstrates skills as a responsive team member
Demonstrates ability to fulfill role in Regulatory compliance and readiness
Achieves and maintains Basic Life Support (BLS) certification through American Heart Association, according to departmental standards (within 90 days of date of hire)
Organizes and prioritizes daily work to ensure patient’s needs are met and provider schedules run efficiently
Monitors patient flow, escorts patients to the appropriate room, accurately obtains patient identification, allergy history, domestic abuse screening, obtains and records vital signs, per departmental standards and documents for entry into an Electronic Medical Record (EMR) or on appropriate forms
Answers and transfers calls in accordance with Primary Care Guidelines. Takes accurate messages and relays the information to the appropriate staff, per established site/department protocol. Follows through to ensure that issues identified have been resolved. Identifies patients requiring immediate attention and refers them to the appropriate personnel
Maintains exam rooms by monitoring and replenishing supplies and performing routine housekeeping and disposal and handling of hazardous waste. Maintain inventory of medical supplies and orders medical supplies as authorized by Site/assigned Manager, Supervisor or Site Coordinator
Documents all pertinent information for entry into an EMR. Accurately transcribes provider orders according to policy
Notifies provider with any abnormal vital signs, elevated pain scores or safety concerns. Observes and reports any abnormal symptoms or behavior to appropriate clinical staff member
Communicates all appropriate information prior to break, lunch or change of shift, to necessary personnel to ensure continuity of care
Prepares patient for the appointment based upon the diagnosis, procedure and/or department protocols. Includes proper patient attire (gowns/shorts etc), proper pre-visit tests completed, and proper set-ups for the procedure to be performed etc
Maintains confidentiality and patient rights in interactions with the patient/family and other health care workers
Respects the values (religious/spiritual, ethnic, cultural) of the patient and family
Perform electrocardiograms, blood pressures, spirometry's and vision and hearing testing according to departmental standards
Utilizes appropriate technique in room preparation and while assisting with procedures/exams
Performs testing and specimen collection (including labeling and processing). Performs waived testing, result documentation and Quality Controls per established laboratory procedure
Enters required information for prescription refills properly through EMR using defined protocol
Provides and reviews appropriate instructions to patients regarding any diagnostic test and procedure. Provides patient with written educational material, including diagnostic preparations, as necessary. Document that patient instructions were given, as well as patient’s response
Assists in performing departmental procedures
Use electronic system to schedule x-ray, mammography or laboratory appointments
Performs and/or assists with the admission and transfer process
Monitors and takes action on work queues as trained/assigned
Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided
Orients staff members and others to the department as requested
Is alert to Quality Assurance and CQI issues as well as to unsafe working conditions. Notifies manager of concerns. Participates in unit based QI activities and is familiar with unit measurement data
Provide back-up coverage for the front office staff, including booking appointments, telephone coverage and receptionist duties according to departmental standards. Supports activities around the work queue
Qualification
Required
Under the general supervision of the Director of Site Operations, Practice Development Operations Manager or Site Manager provides direct and indirect care to a specified group of patients in a variety of healthcare settings
Practice Assistants work in collaboration with the physician(s), or other health care provider(s), other ambulatory support staff within the department, and with other disciplines, to support patient care
Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families
Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures
Delivers care that is specific to the age of the patient
Cares for patients as delegated by the provider, RN or LPN
Contributes information provided by the patient or family for the assessment of health status
Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care
Provides patient care by: - Providing necessary physical care to appropriate patient populations - Utilizing and transporting equipment - Administering treatments as ordered by the provider - Assisting with examinations and procedures
Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care
Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families
Participates in and supports the educational plan for patient and family
Supports Primary Care's commitment to community-based activities both within the Lahey Health community and beyond
Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting
Demonstrates the ability to provide and maintain patient safety in the environment of care
Demonstrates skills as a responsive team member
Demonstrates ability to fulfill role in Regulatory compliance and readiness
Achieves and maintains Basic Life Support (BLS) certification through American Heart Association, according to departmental standards (within 90 days of date of hire)
Organizes and prioritizes daily work to ensure patient's needs are met and provider schedules run efficiently
Monitors patient flow, escorts patients to the appropriate room, accurately obtains patient identification, allergy history, domestic abuse screening, obtains and records vital signs, per departmental standards and documents for entry into an Electronic Medical Record (EMR) or on appropriate forms
Answers and transfers calls in accordance with Primary Care Guidelines
Takes accurate messages and relays the information to the appropriate staff, per established site/department protocol
Follows through to ensure that issues identified have been resolved
Identifies patients requiring immediate attention and refers them to the appropriate personnel
Maintains exam rooms by monitoring and replenishing supplies and performing routine housekeeping and disposal and handling of hazardous waste
Maintain inventory of medical supplies and orders medical supplies as authorized by Site/assigned Manager, Supervisor or Site Coordinator
Documents all pertinent information for entry into an EMR
Accurately transcribes provider orders according to policy
Notifies provider with any abnormal vital signs, elevated pain scores or safety concerns
Observes and reports any abnormal symptoms or behavior to appropriate clinical staff member
Communicates all appropriate information prior to break, lunch or change of shift, to necessary personnel to ensure continuity of care
Prepares patient for the appointment based upon the diagnosis, procedure and/or department protocols
Maintains confidentiality and patient rights in interactions with the patient/family and other health care workers
Respects the values (religious/spiritual, ethnic, cultural) of the patient and family
Perform electrocardiograms, blood pressures, spirometry's and vision and hearing testing according to departmental standards
Utilizes appropriate technique in room preparation and while assisting with procedures/exams
Performs testing and specimen collection (including labeling and processing)
Performs waived testing, result documentation and Quality Controls per established laboratory procedure
Enters required information for prescription refills properly through EMR using defined protocol
Provides and reviews appropriate instructions to patients regarding any diagnostic test and procedure
Provides patient with written educational material, including diagnostic preparations, as necessary
Document that patient instructions were given, as well as patient's response
Assists in performing departmental procedures
Use electronic system to schedule x-ray, mammography or laboratory appointments
Performs and/or assists with the admission and transfer process
Monitors and takes action on work queues as trained/assigned
Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided
Orients staff members and others to the department as requested
Is alert to Quality Assurance and CQI issues as well as to unsafe working conditions
Notifies manager of concerns
Participates in unit based QI activities and is familiar with unit measurement data
Provide back-up coverage for the front office staff, including booking appointments, telephone coverage and receptionist duties according to departmental standards
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
Founded in 2019
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
Boston Globe
2025-11-24
Morningstar.com
2025-11-07
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