Direct Counsel · 1 day ago
Program Manager - Strategic Partnerships & Referrals
Glendale, CA, US
Full-time
Onsite
Mid, Senior Level
$30/hr - $40/hr
3+ years expDirect Counsel is partnering with a dominant plaintiff-side wage-and-hour class action firm in Los Angeles, known for its success in complex litigation. They are seeking a Program Manager to lead the referral strategy and relationship management, focusing on building and optimizing programs to drive firm growth.
Human ResourcesRecruitingStaffing Agency
Responsibilities
End-to-end leadership of the firm’s referral program—from strategy to execution
Design, implement, and continuously improve referral workflows, tracking, and reporting
Strengthen partner engagement, onboarding, and long-term relationship health
Serve as the primary liaison between referral partners and internal teams
Analyze performance metrics and deliver actionable insights to leadership
Build training materials and coach team members on best practices
Supervise and mentor referral department staff while fostering a collaborative, high-performing culture
Identify high-value referral sources and advise leadership on new partnership opportunities
Qualification
Required
3+ years of experience in program management, project management, or business operations, ideally in a legal, professional services, or client-facing environment
Proven success managing relationship-driven programs (referrals, partnerships, pipelines, or client intake)
Strong strategic mindset with the ability to execute and iterate
Excellent communicator who's comfortable working across teams and senior leadership
Highly organized, analytical, and solutions-oriented
Preferred
Experience managing or mentoring team members is a strong plus
Benefits
401(k)
Medical, dental, and vision insurance
Paid time off
Company
Direct Counsel
Direct Counsel is a recruiting agency that offers staffing services for the law, engineering, and accounting sectors.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase