Family Farm & Home · 15 hours ago
Burton Service Center Clerk
1145 N Belsay Rd, Burton, MI 48509, USA
Full-time
Onsite
New Grad, Entry LevelFamily Farm and Home is a family owned and operated company based out of Michigan. The Service Center Clerk will work with the Service Technician and Service Driver to ensure timely and accurate processing of service tickets, order parts, and process warranties to maximize profit.
E-CommerceHome and GardenRetail
Responsibilities
Promote Family Farm and Home mission statement and family values
Promote an aggressive sales culture with an intense focus on superior customer service
Responsible for execution and performance of all service center responsibilities through his/her key associates and/or his or her own actions
Completes service center operational requirements by following up with technician and work results
Provides feedback to the office, i.e., service center director and all other company officials
Controlling of service center service log
Onboarding and exiting of all repairs
Customer billings, warranty claims and monthly expenditures
Ordering and inventory control of all parts
Managing of drivers and routes
Interaction with vendors on recalls, product needs and warranty
Identifies current and future customer requirements by establishing rapport with potential and actual customers
Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage
Protects employees and customers and maintains the stability and reputation of the service center by complying with legal requirements and providing a safe and clean environment
Maintains consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures
All other duties as assigned by supervisor or company official
Qualification
Required
Demonstrate problem solving skills
Good oral/written communication skills to effectively interact with customers, vendors and other associates
Understand aggressive customer service and be team-oriented
Good organizational skills
Understand and interpret data presented in statistical or numerical form
Able to use data effectively in assessing and coordinating the merchandise and operational aspects of the Service Center
Detail oriented
Able to handle multiple tasks in a fast paced environment
Able to move and handle boxes of merchandise and fixtures throughout the service center
Able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs
Company
Family Farm & Home
Family Farm & Home is a retailer of farm, ranch, lawn and garden products.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2026-01-03
2024-12-04
Company data provided by crunchbase