Loan Servicing Specialist jobs in United States
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CrossCountry Mortgage, LLC · 6 hours ago

Loan Servicing Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$18/hr - $22/hr

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender, recognized for its exceptional culture and employee engagement. The Loan Servicing Specialist will provide professional assistance to borrowers in a call center environment, ensuring customer satisfaction and resolving loan servicing inquiries.

FinanceFinancial ServicesLendingMortgage

Responsibilities

Responsible for the new loan set up on the sub-servicing system
Perform outbound calls and receive inbound calls from borrowers, providing customer service support to borrowers
Pull all required documents for the new loans
Follow up with appropriate departments to obtain missing documents
Reconcile and monitor data accuracy on the MERS systems
Work with insurance companies to reflect the proper mortgagee clause
Monitor and collect first payments from mortgagors
Respond to inquiries from mortgagors on their loan account
Other duties as assigned

Qualification

Loan documentation knowledgeLoan systems experienceCustomer service skillsMicrosoft Excel proficiencyAttention to detailBanking experienceCommunication skillsOrganizational skills

Required

Associate's degree or equivalent in business related field or equivalent combination of education/experience
Experience in banking or financial related field
Knowledge of loan documentation, loan systems, operations and accounting
Proficient with Microsoft Excel and Word
Excellent attention to detail and organization skills
Excellent communication and customer service skills

Benefits

Medical
Dental
Vision
401K
Company-provided short-term disability
Employee assistance program
Wellness program

Company

CrossCountry Mortgage, LLC

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Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.
dateFounded in 2003
location
Cleveland, Ohio, USA
people-size5001-10000 employees
web-link
http://CrossCountryMortgage.com

Funding

Current Stage
Late Stage
Total Funding
$1.9B
Key Investors
Ares Management
2025-11-18Debt Financing· $600M
2025-09-24Debt Financing· $900M
2021-11-23Debt Financing· $400M

Leadership Team

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Tom Kraft
Senior Vice President Operations - West
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Rob Sampson
Executive Vice President
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Recent News

PR Newswire
CrossCountry Mortgage Kicks Off 2026 as Nation's Number One Retail Mortgage Lender, Closing Out 2025 With Major Milestones
2026-01-22
HousingWire.com
CrossCountry Mortgage picks up top VA loan producer Patton Gade
2025-12-18
HousingWire.com
CrossCountry challenges court order in Gallo mortgage fraud case
2025-12-10
Company data provided by crunchbase