Siloam Health · 20 hours ago
Patient Assistance Coordinator
Nashville, TN
Full-time
Onsite
Mid Level
4+ years expSiloam Health is dedicated to serving vulnerable populations through comprehensive health care. The Patient Assistance Coordinator will manage the Patient Drug Assistance Program and coordinate referrals to off-site specialists, ensuring patients receive necessary medications and care.
CommunitiesEducationHealth CareMedicalNon Profit
Responsibilities
Manage the Patient Drug Assistance Program for SHM patients which includes:
Monitor and process enrollment requests from providers via the EMR by
Verifying patient demographic information in the EMR is up to date
Confirming adequate proof of income is provided to meet the eligibility requirements for each pharmaceutical company
Follow-up on submitted applications, enrollment deadlines, re-enrollment applications, and refills
With the assistance of nurses and clinic volunteers, receive and process medications as they are delivered to Siloam
Maintain a spreadsheet on SharePoint of medications received which documents patient notifications (Weave text or phone call) and is updated with the date of pick-up and initials of staff giving the meds
Maintain an accurate PDAP database along with associated documentation
Maintain clear communication and transparency with SHM providers, the clinical team, and the pharmacy on PDAP cases via the EMR
Serve as the primary point of contact for patient PDAP questions
Create periodic summary reports
Meet with Melrose clinical staff to provide a PDAP refresher and answer pertinent questions at least twice a year
Provide training for volunteers on the proper procedures for handling and storage of PDAP medications
Initiates referral process and evaluates requirements for each referral per protocol
Ensures that referrals are addressed in a timely manner
Provides appropriate clinical information to the specialist
Documents in Athena the patient referral status updates and communications
Maintains close communication with referral partners to ensure referrals are received and scheduled
Communicates with patients about offsite referral appointments, including specific details and expectations about the referral
Maintains an accurate specialist and diagnostic referral spreadsheet
Maintains a referral and diagnostic resource list for options
Maintains a clear and efficient referral process for Siloam’s offsite referral programs
Facilitates biannual meetings with staff providers to educate them on offsite referral procedures for diagnostics and specialists
Qualification
Required
Bachelor's degree or minimum of 4 years of experience in an office setting required
Passionate about Christian ministry to the underserved and are in full agreement with Siloam's mission and core values
Finds enjoyment in completing administrative tasks and helping others to succeed
Ability to multi-task and prioritize projects daily
Ability to follow directions, work with a team and demonstrate trustworthiness
Adherence to OSHA and confidentiality requirements
Preferred
Computer literacy and familiarity with MS Office products as well as electronic medical records preferred
Familiarity with medical terminology is preferred
Willingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefs
Benefits
100% Employer paid medical and dental insurance
100% Employer paid life and disability
Simple IRA with employer match up to 3%
HSA with up to $1,300 match by employer or FSA
Low-cost vision insurance
3 weeks of PTO in the first year
10 Paid Holidays
Flexible schedule
Limited weekends
Consistent schedule
Diverse team and patient population
Mission leave
Extended Illness Benefit
Company
Siloam Health
Siloam Health provides health care services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Katie Richards
Chief Executive Officer
Recent News
National Association of Free & Charitable Clinics
2025-11-05
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