American Landmark Apartments · 21 hours ago
Regional Manager
Dallas, TX, US
Full-time
Onsite
Mid, Senior Level
4+ years expAmerican Landmark Apartments is one of the fastest growing multifamily owner-operators in the United States, seeking an experienced Regional Manager to oversee their portfolio of Class A+ multi-family communities in DFW, TX. The role involves recruiting, training, and supervising Community Managers, ensuring high standards of property management, and enhancing asset performance through effective leadership and customer service.
Real Estate
Responsibilities
Travel to properties as needs arrive to assist in the day-to-day operations of the properties, property condition and overall staffing support and mentoring
Resolve resident relation issues. Inspect properties to ensure the highest standards are maintained; evaluate maintenance, grounds, and housekeeping operations in areas of efficiency Coach, mentor and train conflict management to portfolio associates
Lead the team to provide above and beyond customer service to all residents and prospects
Build, monitor and make recommendations on budget performance and prepare monthly or quarterly summary reports of same
Assist and monitor with Lead Prospect Management Systems
Assist in innovative and effective marketing campaigns
Assist the team in executing the business plan of each property
Responsible for always ensuring a professional appearance and attitude for yourself and all property employees
Responsible for the thorough knowledge, implementation and enforcement of all policies and procedures of American Landmark and its affiliated companies; ensuring through constant supervision and review that all personnel in all departments are operating within those regulation
Oversight of the leasing of the property; through supervision of the office and leasing personnel that all sales techniques and methods required by the management company are being used effectively and in a professional manner
Oversight for ensuring that all personnel respond to resident requests or complaints in a timely, efficient, and courteous manner
Responsible for generating various reports, i.e., Company-required reports and as request from the Corporate Management
Responsible for maintaining a resident retention program, i.e., newsletter, resident referral program or social activities
Responsible for ensuring that all personnel in all departments always operate within OSHA (Occupational Safety & Health Act) standards and company safety policies
Responsible for reporting any unusual, extraordinary circumstances regarding the residents or the property
Responsible for seeking educational opportunities and self-improvement for personal growth and development
Other projects and responsibilities as assigned by Management
Qualification
Required
Minimum 4 years working in the apartment industry in an equivalent role
The willingness to deliver excellent customer service as an important part of the community team providing a high-quality living environment
A team player with a positive attitude is a must
Awareness of community curb appeal, maintaining work area and office area in a clean and orderly manner
Always maintain professional appearance and attitude
Must have working knowledge of Microsoft Office, the Internet, and RealPage/LRO management software
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Preferred
College degree preferred
The CAM and/or CPM certification is highly recommended
Benefits
Comprehensive insurance coverage to include Medical, Life, Dental, Vision, Long and Short-Term Disability
Three weeks’ paid vacation per year
Industry competitive bonus structure to include move-ins and renewal pool
Education/Tuition Reimbursement
401K Retirement Plan w/ 4% match
30% rent discounted apartment
Cell phone allowance
Company
American Landmark Apartments
National multifamily owner-operator specializing in multifamily acquisition, repositioning and property management.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Lubeck
Chief Executive Officer
Debra Claytor
Chief Operating Officer
Recent News
Company data provided by crunchbase