AttainX, Inc. · 22 hours ago
Tier 1 Helpdesk Support Specialist
Herndon, VA, US
Full-time
Onsite
Entry Level
1+ years expAttainX, Inc. is in search of a highly energetic Help Desk Specialist with effective communication skills and organizational skills to support our government client. The role involves managing help desk inquiries, providing resolution, and supporting the GSA Program.
Cyber SecuritySoftwareVirtual Reality
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Support the GSA Program, Mission, and Project
Manage and assign all help desk inquiries and provide resolution to each
Attend status meetings and be prepared to discuss updates
Professionally manage customer inquiries
Will troubleshoot issues and meet users’ knowledge in giving accurate support guidance
Identify and recommend improvements to help desk support team
Respond to all help desk inquiries, create tickets and assign a priority level
Attempt first-call resolution and escalate to Tier 2 when required
Maintain responsibility for all tickets until final resolution is achieved and documented
Qualification
Required
1-2 years of relevant experience in a Tier 1 help desk phone support environment
Some college courses relevant to experience can be substituted for work experience
Computer knowledge (equivalent to A+ certification)
Must have high-speed internet, a home landline and USB headset
Ability to work independently
Strong written and oral communication skills in English with good comprehension
Professional and proper telephone and email etiquette are a must
Exceptional customer service skills
Working knowledge of the MS Office Suite
Strong time management and prioritization skills
Efficient typing and speaking to users at the same time
Skilled at navigating a help desk ticketing system
Preferred
HDI Customer Service Representative Certification desired, not required
Benefits
Competitive compensation
Paid vacation
Medical, dental, and vision coverage
Matching 401(k) plan
Tuition and training reimbursement
Long & Short-Term Disability
Company
AttainX, Inc.
AttainX is an SBA certified 8a / EDWOSB / WOSB and CMMI L3, ISO 9001:201, QMS certified company that delivers information technology solutions to Federal and state agencies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sheryll Manoj
President & CEO
Donald Bice
Chief Growth Officer
Recent News
Washington Technology
2025-10-03
Washington Technology
2025-10-03
Washington Technology
2025-09-24
Company data provided by crunchbase