Rocky Mountain College of Art + Design (RMCAD) · 1 day ago
Continuing Student Financial Aid Advisor
Lakewood, CO
Full-time
Onsite
Mid Level
$21.60/hr - $22.60/hr
3+ years expRocky Mountain College of Art + Design (RMCAD) is searching for a Continuing Student Financial Aid Advisor to join their team. The role involves providing customer service and support regarding financial aid processes, assisting students with inquiries, and ensuring compliance with financial aid regulations.
Higher Education
Responsibilities
Answer Incoming Calls:
Respond to incoming calls from students, parents, and other stakeholders regarding financial aid
Provide accurate and updated information on financial aid processes, awards, and melines
Handle Financial Aid Inquiries:
Assist with questions related to financial aid awards, including federal and state aid, scholarships, and institutional grants
Provide Information on Stipend Checks:
Address concerns regarding stipend disbursements, including eligibility, and procedures for receiving funds
Scholarship Information:
Provide guidance on available scholarship opportunities and application processes
Assist with scholarship documentation and eligibility questions
Conflict Resolution:
Handle disputes or escalated issues regarding financial aid with professionalism and empathy
Utilize conflict resolution techniques to defuse challenging situations and find solutions that satisfy both the student’s needs and institutional policies
Work collaboratively with other departments to resolve complex issues
Student Financial Aid Programs:
Provide assistance and information to students regarding financial aid programs and services, ensuring clarity on available options and deadlines
Process Student Aid Applications:
Review and process financial aid applications in a timely and efficient manner
Assist with Federal Aid Packaging:
Support the packaging of federal student aid and the collection of continuing student financial aid documents
Ensure accuracy and compliance in the packaging process and adhere to all institutional and regulatory requirements
Compliance Audits:
Assist in the preparation and support of compliance audits
Ensure data collected is accurate and in line with financial aid and national regulations
Qualification
Required
Bachelor's degree or equivalent experience
3 Years' Experience in Title IV aid administration
Effective verbal and written communication skills to support interaction with coworkers and students from diverse socio-economic backgrounds
Ability to help students understand financial aid program requirements
Ability to exercise sound judgment in reviewing and screening applications for financial aid when determining eligibility and evaluating special circumstances
Computer proficiency including Google Workspace, Microsoft Word and Excel, Powerpoint, Internet, email, CampusVue, Antholog
Ability to work collaboratively with others in a fast-paced environment
Ability to perform business math computations and maintain accurate financial records
Ability to research, analyze and evaluate service delivery methods and techniques
Ability to understand and follow instructions
Ability to plan and organize work and meet schedules and timelines while working independently under pressure
Knowledge of financial aid regulatory requirements including Title IV
Ability to work independently and multi-task
Must be self-motivated and require minimal supervision
Proven track record of phenomenal customer service
Benefits
Time Off Package including paid vacation, sick and holidays
Flexible Spending Account (FSA)
Medical, Dental, & Vision Insurance
Basic Life & AD&D
Short & Long Term Disability
401k employer match
Tuition Assistance
Other Voluntary Benefits Offered
Company
Rocky Mountain College of Art + Design (RMCAD)
A premier art and design school in the Denver area, RMCAD is an innovative, rigorous, and community-oriented global learning environment that inspires passion for critical thinking and prepares learners to be forces of change in the creative industries, our communities, and the world!
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase