Apply on Employer Site

FirstService Residential · 1 day ago

President, MarWest Commercial Association Management

Irvine, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$200K/yr - $225K/yr

5+ years exp

FirstService Residential is a leader in providing commercial association/property management services throughout the United States. The President of MarWest Commercial will lead the expansion efforts, manage a team, and ensure financial performance while promoting the company's culture and values.

Property ManagementReal Estate

Responsibilities

Engaged executive presence with team in scope of role

Build strong relationships of trust with internal (i.e., peers and support teams) team

Maintains a positive, cohesive work environment to attract and retain top level leaders throughout the organization

Build a highly functioning team of leaders through performance management, succession planning, coaching, mentoring, and leading by example

Ability to clearly communicate, motivate and inspire others to reach company vision

Promote the use and utilization of company resources to maintain or exceed associate satisfaction

Partner with the Human Resources department and assist with recruiting, hiring, payroll approval, coaching and developing, and performance management processes for associates. Maintain working knowledge of company Human Resource policies, programs and initiatives

Partner with the Human Resources department on all associate relations issues to ensure operational integrity and client service levels are maintained

Lead and contribute to an inclusive work environment where all feel valued

Positively contribute to sales and EBITDA goals

Provide overall executive leadership and strategic direction for the Commercial Management Division. This includes frequent interaction with association managers, business leaders, existing clients, prospective new clients, FirstService affiliates and FirstService Residential senior leaders

Responsible for annual business plan - driving financial performance to achieve targeted performance margins as identified in business plan

Provides year-end input to corporate budget and in particular, to those line items within area of responsibility

Maintain client retention goals as outlined in business plan

Develop and implement strategies that promote the organization’s mission, core values and global service standards

Identify client opportunities with new and existing clients. In partnership with Business Development and Marketing, support and participate in client presentations that lead to generating new business

Drive business improvement and compliance through new or enhanced technology/processes. Influence stakeholders and teams to adopt changes including communication plans related to key initiatives

Commits to attending and leading in certain circumstances all designated company meetings and events within areas of responsibility; including supervisor meetings, team meetings, client meetings and others that may arise from time to time

Build and support the organizational culture that drives passion for continuous improvement and development throughout the company

Works collectively with the regional leadership on strategies to effect and implement new company procedures, policy changes, etc

Drives and supports the launch of new clients into the company’s operations both prior to effective date of new contract and up through an established onboarding process

Follows regional and/or national policies and operational protocols

Implement best practices, innovation, creative thinking, and employment of business practices throughout the company

In a growing and evolving culture of change, lead and participate as an Executive Sponsor for Regional or National initiatives

Manage and direct regional leaders (Vice Presidents, Regional Managers, and Support Teams) to ensure the company’s operational priorities are aligned with the company policy, legal guidelines and long-term goals of growth

Promote the consistent use of all company tools and resources to exceed client and vendor satisfaction

Encourage participation in at least one outside committee. For example, NAIOP or CREW

Adheres to all company policies and guidelines

Reviews and approves direct report expense reimbursables

Review and approves operational expenses as required through regional/national policies

Work with key vendors/partners to find new products and services that benefit our clients

Have a solid understanding of Association laws and may be required to obtain broker licenses in multiple states

Other duties as assigned

Qualification

Executive leadershipCommercial property managementCalifornia Real Estate BrokerFinancial performance managementMicrosoft Office proficiencyCustomer relations skillsTeam buildingOrganizational skillsCommunication skillsAttention to detail

Required

Must possess a college degree; or equivalent industry experience

Preferred to possess a licensed California Real Estate Broker; may need to obtain additional licenses for other regions in which MarWest performs third party property management

Has a minimum of 5 years' experience in an executive leadership role within commercial property management and preferably within the niche of commercial association management

5+ years of proven leadership skills and ability to lead large teams at an executive level or greater

Strong ethical practices

Strong verbal and written communication skills

Strong internal/external customer relations skills required with ability to communicate effectively with all levels of management, associates, vendors and other stakeholders

Organizational and time management skills with the ability to multi-task, implement, and monitor progress for successful completion

Ability to work well under pressure in a fast-paced environment meeting deadlines

Demonstrates attention to detail

Demonstrates awareness of variables which could affect associate retention and/or morale, for both clients and associates

Demonstrates reliability and dependability to support daily operations, company meetings, client meetings and/or other activities

Demonstrated ability to train, develop and educate associates

Proficient in daily use and knowledge of Microsoft Office applications; including MS Word, Excel, PowerPoint, Outlook, Publisher, and Teams

Must be able to lift 25 lbs

Must be able to sit for extended periods of time

Must have finger dexterity for typing/using a keyboard

Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients

Valid California Driver's License and State mandated vehicle insurance, and registration

Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance

Ability to work late into evenings as required for board meeting attendance