KTek Resourcing · 10 hours ago
Senior Service Delivery Manager
Portland, Oregon Metropolitan Area
Contract
Onsite
Senior LevelKTek Resourcing is seeking a Senior Service Delivery Manager to oversee the delivery of network and security services, ensuring alignment with business needs and service level agreements. The role involves managing client relationships, leading teams, and driving service improvements while ensuring effective communication and project management.
Health CareHuman ResourcesMedicalStaffing Agency
No H1B
Hiring Manager
Ahmad Raza
Responsibilities
Build and maintain positive relationships with clients
Communicate effectively with clients regarding service delivery, incidents, and projects
Gather client feedback and identify opportunities for service improvement
Ensure the seamless delivery of network and security services according to agreed-upon SLAs
Manage and optimize the performance of security infrastructure (e.g., Lan/WAN, Wireless Services, Perimeter Security Services, intrusion detection systems)
Oversee the implementation and maintenance of security policies and procedures
Coordinate with internal teams (e.g., infrastructure, operations, security) and external vendors to ensure smooth service delivery
Track key performance indicators (KPIs) and metrics related to service delivery
Provide guidance and support to team members
Foster a collaborative and high-performing team environment
Identify training needs and facilitate professional development opportunities
Lead and manage Network and security-related projects from initiation to completion
Ensure projects are delivered on time, within budget, and meet quality standards
Manage project risks and issues, escalating as needed
Act as a point of contact for security incidents and service disruptions
Coordinate incident response activities, ensuring timely resolution and communication
Conduct root cause analysis (RCA) to prevent future incidents
Identify areas for service improvement and develop initiatives to enhance efficiency and effectiveness
Stay up-to-date with industry trends, emerging technologies, and best practices
Implement process improvements and automation to optimize service delivery
Qualification
Required
Strong understanding of network and security principles and technologies (Lan/WAN, Wireless, Firewalls, Load Balancers, intrusion detection/prevention, VPNs, etc.)
Proficiency in project management methodologies (e.g., Agile, Waterfall)
Excellent communication, interpersonal, and presentation skills
Strong problem-solving and analytical abilities
Ability to work independently and as part of a team
Experience managing teams and fostering a positive work environment
Preferred
Relevant certifications (e.g., CISSP, CISM, Security+) are a plus
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
Founded in 2006
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
K
Kshitij Kukreja
Chief Executive Officer
E
Esha Kukreja
President and Co-founder
Recent News
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