Asurion · 14 hours ago
Customer Support and Sales Representative
US-Headquarters
Full-time
Onsite
Entry, Mid Level
$26/hr - $26/hr
2+ years expAsurion is a leader in innovation within the tech solutions industry, seeking Customer Support and Sales Representatives to enhance their in-house tech support teams in Nashville. This role involves providing exceptional customer service and technical support for a range of Asurion products, including mobile protection and connected devices, while also handling complex technical inquiries and troubleshooting.
ElectronicsInsuranceInsurTechMobile
Responsibilities
Provide over the phone technical support (e.g. device setup, smart home troubleshooting)
Maintain high level of professionalism when working through struggles with customers
Navigate multiple troubleshooting platforms in an agile manner
Speak comfortably and confidently to the features and capabilities of the products we sell
Meet customer service levels and sales goals
Upsell Asurion products and services
Flexibility to perform tasks that include claims and technical support with multiple clients and perform other duties as assigned by management
Qualification
Required
High School or GED required
Minimum 2 years of experience in customer service delivering technical support for a variety of technologies and consumer electronics such as mobile devices, PC's and laptops, software, and/or other consumer electronics
Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
Ability to manage time effectively and work independently in a fast-paced environment with shifting priorities
Computer literacy (type 25-35 words per minute and learn call center software)
Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)
Benefits
Monthly sales incentives and annual bonus potential
Health, dental, and vision insurance programs
401(k) with company match and other savings plans
Exciting opportunities for growth and engagement
Learning opportunities with tuition reimbursement
Free on-site garage parking with 24/7 access, weekends included
Access to cafeteria & coffee shop
Dry cleaning & massage services on-site at cost
Top of the line fitness center with discounted membership for employees
Wellbeing rooms, ping-pong tables, and outdoor green-space for a change in scenery
Company
Asurion
Asurion is an electronics company that provides protection, repair, and installation.
10001+ employees
H1B Sponsorship
Asurion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (102)
2023 (78)
2022 (154)
2021 (139)
2020 (109)
Funding
Current Stage
Late StageTotal Funding
unknown2018-08-10Undisclosed
1995-01-01Acquired
Leadership Team
Tomer Dvir
SVP Product
Jonah Bloom
VP Consumer Marketing/Chief Creative Officer
Recent News
Company data provided by crunchbase