Durham County Government · 3 hours ago
STAFF DEVELOPMENT SPECIALIST- 40001626
Durham, NC, US, 27701
Full-time
Onsite
Entry, Mid Level
$53K/yr - $71K/yr
2+ years expDurham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. The Staff Development Specialist will be responsible for conducting training for new hires and experienced staff, designing training materials, and ensuring compliance with policies and procedures.
Government Administration
Responsibilities
Conducting new hire training, refresher training, and enrichment training for experienced staff for multiple DSS FEI programs
Designing, preparing, and implementing training materials that address FEI program policies and procedures and navigation of NC FAST
Mentoring FEI new hires and conducting 100% quality review of new hire work to assess worker performance
Reporting regularly to FEI supervisors and leadership on FEI new employee progress during training, mentoring, and 100% QC review
Reviewing FEI case records to assure that staff is complying with all Federal, State and Local policies and laws
Reporting results of FEI case record reviews to FEI Supervisors, Program Managers and Quality Assurance and Training (QAT) staff using automated QC reports
Utilizing quality control data to identify FEI training needs and collaborating with other QAT staff to ensure that training is provided to FEI staff
Providing technical assistance to FEI program staff and supervisors regarding interpretation of Food and Nutrition and/or Work First policy
Qualification
Required
Graduation from a four-year college or university and two years of experience in a human service program, counseling, training, in the subject or specialty area, or in an administrative support role in a staff development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience
Experience in processing and disposing of Work First/Work First Services cases in NC FAST is required
Develops and prepares soft skills training content and handout materials to include such topics as DSS New Employee Orientation/New Hire Foundation/refresher and Personal Safety/refresher training
Coordinates and executes the implementation of soft skills training for the agency to include scheduling training rooms, entering courses into the training management system, issuing training certificates, notifying employees of changes in location or date of training
Arranges for guest presenters to speak to training groups about their respective program or area of expertise
Must possess detailed knowledge of Work First/Work First Services, procedures and practice
Knowledge of the Family and Children's Medicaid, Adult Medicaid, and/or FNS policy, procedures and practice is a plus
Must be proficient in processing and disposing of applications, redeterminations and/or changes in NC FAST for Work First/Work First services
Proficient in processing and disposing of applications, redeterminations, and/or changes in NC FAST for Family and Children's Medicaid, Adult Medicaid, Child Care and/or FNS is a plus
Must have the ability to exercise good judgment and discretion in applying and interpreting policies and procedures
Must be able to communicate effectively with professional and administrative personnel
Must be able to assess problems, coordinate resolutions, be able to handle a high volume of work and meet frequent deadlines
Preferred
Experience with Microsoft Word, PowerPoint, Excel and multiple FEI programs highly desired
Training experience preferred
Company
Durham County Government
Durham County Government. State of North Carolina Durham County is consistently ranked as one of the top places in the nation to live and do business.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Susan Tezai
Chief Financial Officer
Tiffany Murray, MBA, CLGFO
Chief Financial Officer
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