Institution for Savings · 13 hours ago
Head Teller
Rockport, MA, US
Full-time
Onsite
Mid Level
$21.50/hr - $25.50/hrInstitution for Savings is seeking a full-time Head Teller to work at the Bank's Rockport Office. The role involves managing teller duties, training employees, and ensuring efficient operations within the department while providing excellent customer service.
Financial ServicesVenture Capital
Responsibilities
Assigns duties and work schedules to tellers to ensure efficient functioning of department
Trains employees in customer service and banking procedures
Approves checks for payment
Resolves customer complaints
Reviews Tellers' reports of daily transactions for accuracy and completeness
Consolidates and balances daily transactions
Ensures supply of money for bank's needs based on legal requirements and business demand
Monitors and reviews branch's security procedures and control access to vault
Counts and records currency and coin in vault
Issues written and oral instructions
Reviews and standardizes procedures to improve efficiency
Maintains harmony and resolves grievances among workers
Qualification
Required
Friendly, flexible and professional demeanor
Excellent customer service skills
Proficient with computers
Experience handling cash
Ability to assign duties and work schedules to tellers
Experience training employees in customer service and banking procedures
Ability to approve checks for payment
Ability to resolve customer complaints
Experience reviewing reports of daily transactions for accuracy and completeness
Ability to consolidate and balance daily transactions
Knowledge of legal requirements and business demand for money supply
Ability to monitor and review branch's security procedures
Ability to control access to vault
Ability to count and record currency and coin in vault
Ability to issue written and oral instructions
Experience reviewing and standardizing procedures to improve efficiency
Ability to maintain harmony and resolve grievances among workers
Benefits
100% paid medical
100% paid dental
100% paid vision insurance
401(k) match up to 10%
Life insurance
Pet Insurance
Disability Plan
Pension plan after 2 years of service
Generous vacation and paid time off
Company
Institution for Savings
Institution for Savings is a mutual savings bank based in Massachusetts.
Founded in 1820
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Thomas Hopp
Senior Vice President/Chief Information Officer
Company data provided by crunchbase