Hyundai Capital America · 18 hours ago
Lease End Loyalty Associate (Work from Home-Dallas)
United States
Full-time
Remote
Entry Level
$39K/yr - $59K/yr
1+ years expHyundai Capital America offers a range of financial products for Hyundai, Genesis, and Kia customers. The Lease End Loyalty Associate is responsible for managing customer processes related to end of term lease accounts, providing support and information to enhance customer loyalty and experience.
Financial Services
Responsibilities
Receive inbound calls from lease-end customers, service accounts to include noting, coding, and updating account information in HCA business systems
Initiate outbound calls to lease-end customers to capture end of term intent. Utilize the lease-end WIPS call model to guide, advise, and educate on new vehicle information to support HCA loyalty
All other duties as assigned
Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance
Qualification
Required
High School Diploma or GED
Excellent communication abilities
Ability to multi-task and prioritize goals to meet business objectives
Ability to understand analysis, technical processes, and business systems
Excellent organizational, interpersonal, and business system skills
Recall of a broad base of product knowledge
Preferred
Auto finance and lease-end industry experience strongly preferred; or 1-2 years of related experience required
Call center and previous sales experience strongly preferred
Benefits
Role is 100% remote (after in-office new hire training)
Competitive pay plus up to $1000 in monthly bonuses!
Great benefits with very little out of pocket cost!
Car purchase discount plus $350.00 car allowance!
Immediate 401k matching and vesting!
Medical, Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
Company
Hyundai Capital America
As a captive auto finance company, we achieve success by helping our partners succeed.
1001-5000 employees
H1B Sponsorship
Hyundai Capital America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (14)
2023 (5)
2022 (9)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
DK Kwon
CEO Advisor
Marcelo Brutti
Chief Executive Officer
Recent News
Orange County Business Journal
2025-09-18
globallegalchronicle.com
2025-07-23
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2025-07-15
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