Fenway Health · 5 hours ago
HR Generalist - Benefits & Absence Management
Boston,MA,US
Full-time
Onsite
Mid Level
4+ years expFenway Health is a community health organization committed to providing high-quality care. They are seeking an HR Generalist – Benefits & Absence Management to manage employee benefits and absence programs, ensuring compliance and providing excellent customer service to staff. The role includes overseeing health and welfare plans, managing leaves of absence, and ensuring adherence to ADA regulations.
Hospital & Health Care
Responsibilities
Manage employee benefit plans and programs:
Accountable for managing the benefit plan operations; provides interpretation of policy, trouble-shoots and delivers exemplary customer service, and ensures compliant, accurate and timely administration of all health and welfare, voluntary and paid time off plans
Ensures benefit plan enrollments including pending transactions for new hires, qualifying mid-year event changes and termination of coverage transactions are handled timely and accurately
Oversees regular plan audits including enrollment of eligible dependents; ensures enrollment data and paycheck premium withholds are accurate across all plans and programs
Coordinates FSA/COBRA/HRA/pre-tax parking administration with third party vendor
Assists in annual contract renewals and annual open enrollment activities for all plans
Assists in the development of benefit communications for new hires and open enrollment
Presents benefit plan information at all new hire orientations
Provides exemplary customer service; timely and effectively handles the resolution of sensitive benefit related issues or questions (e.g.: denied claims, eligibility issues, etc.) and interfaces frequently with benefit carriers, vendors and brokers
Ensures invoices are received, audited, and paid timely
Responsible for accuracy of all benefit vendor feeds
Assists with renewals and open enrollment for out of state employees on PEO plans
Assists with reporting requirements for regulatory reporting
Oversees annual health and welfare non-discrimination testing and assists with plan audits
Responsible for managing all aspects of the tuition benefit program
Assist with distribution of annual notifications as required by ERISA, the Department of Labor, and other regulatory bodies
In partnership with HR Coordinator, coordinates ergonomic assessments for staff
Manage retirement plan and programs:
Accountable for managing the 403(b) retirement plan; ensures all retirement plans are administered in compliance with federal and state regulations and Fenway Health policy
Ensures retirement plan enrollments and changes are processed timely with plan administrator
Oversees regular plan audits in collaboration with plan administrator and recordkeeper
Staffs the Retirement Investment Committee
Counsels and communicates retirement plan information to staff including new hires; coordinates and/or delivers employee education on financial health, saving for retirement, family budgeting, etc
Oversees annual non-discrimination testing and assists with plan audits
Manage employee leaves of absence and disability benefits:
Accountable for ensuring staff leaves of absence are administered in compliance with federal, state and jurisdictional requirements; this requires regular oversight of the eligibility determination and leave and pay entitlements awarded by the state and vendors for FMLA, MA-PFML, other state leaves as applicable, STD and LTD
Serves as the point-of-contact for staff who are seeking a leave of absence; counsels on application, pay, supplementing with PTO, and protected leave benefits
Collaborates with HR colleagues on sensitive leave of absence and related employee relations-related issues; keeps managers informed of the status of their staff on leaves
Coordinates the determination of path/options when staff members reach the end of their leave entitlement and before termination of employment; this might include leave as an accommodation, job reassignment or other alternative accommodations
Works collaboratively with Fenway Health’s workers compensation administrator; ensures staff member receives full consideration for job protection entitlement concurrent with Workers’ Compensation. Ensures Workers Compensation documents are up to date, files Workers Compensation claims, including processing and submitting all required forms to Worker’s Compensation administrator
Ensures third-party vendor is properly calculating and awarding disability benefits
Supports the development and updating of HR policies and procedures pertaining to employee leave of absence
Assists with the development and rollout of return to work, light duty, medical management and/or other related policies and programs
Reports regularly on key metrics related to employee leave of absence
Serves as the main contact with our leave administrators to ensure exemplary customer experience is maintained for staff
Maintains up to date knowledge on all state and federal laws and regulations concerning the administration of FMLA, PFMLA, and short and long-term disability
Manage Title I ADA Accommodations:
Accountable for ensuring compliance with the Americans with Disability Act (ADA) and federal and state laws pertaining to individuals with disabilities
Provides administrative oversight for all workplace accommodations; oversees the interactive process timely and confidentially. Partners with supervisors and departments in identifying reasonable outcomes. Ensures that alternative accommodations are considered if the initial accommodation request cannot be approved in whole or in part
Responsible for maintaining up-to-date list tracking all requested ADA accommodations, and status of approval
Engage in special projects and initiatives and provide administrative support to HR:
Contributes to the development and delivery of New Hire Orientation
Builds trusting relationships with staff members and leaders at all levels of Fenway Health; serves as a credible resource on all areas of accountability
Assists in updating and revising policies and procedures; interprets policies for our customers
Develops and maintains reports and dashboards on a variety of topics pertaining to areas of accountability
Responds to department phone calls, emails, and tickets, and provides excellent customer service to internal and external stakeholders
Meet agency participatory expectations:
Adheres to all agency and departmental policies and procedures
Participates in quality assessment and improvement activities as requested
Adheres to the highest principles of patient and client confidentiality
Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
Attends all required meetings, in-services and professional trainings
Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
Serves on agency committees and in professional organizations when requested
Perform related duties as assigned
Qualification
Required
Bachelor's degree in Human Resources or related field (or equivalent 4 years' work experience)
4-5 years' experience in Human Resources
2 years' experience managing and administering employee benefits plans and programs, employee leaves of absence and disability programs including WC, STD, LTD and ADA
Minimum of 2 years' experience working with employee relations related matters
Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency
Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued
Preferred
PHR or SHRM certification strongly preferred
Experience working with the Human Resources Information System (HRIS) Paylocity preferred
Exemplary customer service skills
Strong working knowledge of Microsoft Office including Outlook, Excel, Word, and PowerPoint
Ability to master new computer applications
Strong organization and detail skills necessary
Experience working in an ethnically, culturally, and racially diverse environment preferred
Benefits
Comprehensive medical and dental insurance plans
A retirement plan with employer match
12 paid holidays
Paid vacation
Company
Fenway Health
Serving the LGBTQIA+ community, Fenway neighborhood, Commonwealth of Massachusetts, and beyond since 1971.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jordina Shanks
Chief Operating Officer
Amy Whitcomb Slemmer
Chief Compliance Officer
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