UMass Memorial Health · 1 day ago
Program Dir-Supv, CSS, 37.5 Hrs, Mixed Shifts
Worcester, MA
Full-time
Onsite
Mid, Senior Level
$87K/yr - $157K/yr
2+ years expUMass Memorial Health is a leading health system in Central Massachusetts providing high-quality behavioral health care services. The Program Director is responsible for managing the day-to-day operations of assigned programs, ensuring compliance with regulations and best practices, and providing leadership and supervision to staff.
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Responsibilities
Management of the day-to-day operations of the assigned program(s) consistent with the agency mission, policies, procedures and with applicable laws, regulations, accreditation standards, and other applicable standards
Provide culturally competent leadership to the program
Provides and/or assigns clinical and administrative supervision to staff and evaluates their performance
Foster and maintain relationships with external stakeholders and represent CHL at all local and statewide meetings, coalitions, payers, and other stakeholder events. Develops pathways to and from community providers to support access to care for clients
Manage the program’s case assignment, admissions, transfers, and discharges
Maintain system for chart audits consistent with applicable agency, accreditation, and regulatory standards
Ensure quality of required program documentation
Provide training on evidence-based practices and relevant subjects including customer service, systems of care, internal programs, and resources. Maintains compliance with program specific training topics and needs
Establish and maintain relationships with internal programs and departments to promote collaboration and communication throughout the agency
Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities
Develops and recommends the budgets for the programs managed. Manages activities to assure financial goals are met
Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved
Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation; fosters the effective integration of efforts with system-wide initiatives
Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors
Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc
Qualification
Required
Bachelors, Masters, or Doctoral degree in a behavioral health field: psychology, social work, mental health counseling, or marriage and family therapy
Some programs may require independent licensure including LMHC, LICSW, LMFT, or Licensed Psychologist
Minimum of 2 years supervisory experience
Knowledge of community behavioral health operations
Knowledge of clinical treatment and/or crisis management with individuals with severe and persistent mental illness, developmental disabilities, and/or substance use disorder
Effective communication with consumers, staff, peers, and other professionals
Excellent verbal, written, and computer skills
Preferred
Licensed Addition and Drug Counselor (LADC) may be preferred
Strong organizational and delegation skills
Ability to identify priority tasks in fast paced environments
Benefits
Signing bonus
Company
UMass Memorial Health
UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.7MKey Investors
Federal Emergency Management Agency
2022-12-01Grant· $4.7M
Leadership Team
Victoria L. McCandless
Senior Vice President, Chief of Staff, System CEO Communications Officer
Sergio Melgar
EVP & CFO
Recent News
2025-11-12
Company data provided by crunchbase