LHH · 9 hours ago
Sr. IT Service Delivery Analyst
Hudson County, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $180K/yr
8+ years expLHH is looking for a Senior IT Service Delivery and Operations Analyst to aid a client by overseeing their IT operations around service delivery and the full lifecycle management of IT assets. This role will ensure that IT systems are reliable, purchases are cost-effective, and assets are accurately tracked, maintained, and optimized.
Human Resources
Hiring Manager
Mark Pacheco
Responsibilities
Lead and support IT service desk operations to ensure timely resolution of incidents and requests
Develop and enforce operational procedures, SLAs, and performance metrics
Oversee system upgrades, patching schedules, and preventive maintenance
Ensure business continuity through proper backup and disaster recovery plans
Facilitate end-to-end procurement for IT hardware, software, and services
Work with Procurement to evaluate vendors, negotiate pricing, and manage contract lifecycle
Collaborate with finance and legal to align purchases with budgets, policies, and compliance requirements
Forecast procurement needs based on lifecycle planning, project demands, and operational growth
Develop and manage the IT asset management lifecycle from acquisition to retirement
Maintain accurate inventory of hardware, software, licenses, and warranties
Track asset allocation, usage, and movement across departments and locations
Ensure software license compliance and perform regular audits
Optimize asset utilization to reduce waste, improve lifecycle planning, and support budgeting efforts
Coordinate with InfoSec and data privacy teams on compliance and risk management
Qualification
Required
A Bachelor's degree in Information Technology or related field and 8+ years of relevant IT Operations, Procurement and IT Asset Management experience
Strong expertise with ServiceNow
Deep understanding of service delivery, and lifecycle management
Familiarity with vendor negotiation, procurement contracts, and financial controls
Strong analytical, organizational, and communication skills
Excellent communication skills to interact with both technical and non-technical stakeholders
ITIL v4 Foundation Cert
Benefits
Annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for education programs
Comprehensive medical, dental, and vision coverage with access to leading provider
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
H1B Sponsorship
LHH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
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