Quinault Wellness Center · 5 days ago
Information Technology Specialist (Help Desk) (49835)
Admin Building - Aberdeen, WA 98520
Full-time
Onsite
Entry Level
$21.78/hr - $35.19/hr
1+ years expQuinault Wellness Center is seeking an Information Technology Specialist to provide a positive customer support experience. The role involves first line support for IT issues, managing desktop services, and performing troubleshooting and diagnostics.
Addiction TreatmentHealth CareMedicalMental HealthOutpatient CarePrimary and Urgent CareTherapeutics
Responsibilities
Provides first line support for information technology issues and problems
Provides in person and remote assistance using phone, email, and remote support
Documents procedures for the installation and maintenance of desktop hardware and software
Has a passion for computers and technology
Creates new clone images to support accurate mix of PC desktops to be deployed
Performs advanced troubleshooting and diagnostics in order to accurately determine root cause
Must be willing to learn new technologies
Provides training to end users
Occasionally works in the field, either face to face with the customer or at one of our central offices
Utilizes technical knowledge to analyze problems, run reports, logs and documents trends and collaborates with various teams in application groups to identify root cause of issues
Documents corrective action plans and oversees their execution
Responds to service tickets assigned in a timely manner and records activity in Service Desk system
Dispatches and schedules help desk support as required
Orders tools and supplies to ensure the IT lab is properly equipped for efficient usage
Researches and recommends use of standard equipment and peripherals throughout Quinault’s technology infrastructure
Assists and serves as a secondary support to the IT Manager
Adhere to all QCH and QWC Policies and Procedures
Qualification
Required
High School Diploma or GED equivalent
Prior telecommunications help desk or technical support experience
At least one (1) year of information technology experience working in a help desk setting
Knowledge of company products, services, policies, and procedures; telecommunications products and services
Knowledge of computer hardware and break/fix skills
Knowledge of internet protocols, programs, and common issues
Knowledge of Microsoft products (clients and systems) and current antivirus and security products
Knowledge of all common email clients and web browsers, TCP/IP networking
Skills in providing help desk support, problem solving, and various forms (service orders and trouble tickets)
Demonstrated skill in oral and written communication
Ability to work independently and within a team
Ability to pay close attention to detail
Must pass criminal background investigation, reference inquiry; and drug test (including marijuana)
Preferred
A+ and Network+ Certified or equivalent Microsoft Certification preferred. Education and experience may substitute year for year in related field
Associates degree or program certification degree in Computer Science, management information systems, or a related field is preferred
3 years of information technology experience working in a help desk setting
Completion of ITIL Certification (foundations)
MCTS/MCP Microsoft Certified Technology Specialist or Microsoft Certified Professional
Company
Quinault Wellness Center
Quinault Wellness Center provides outpatient addiction care, mental health services, primary care, wound care, and hepatitis C treatment.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase