TouchPoint Software · 3 hours ago
Missing Bill Research Clerk
United States
Full-time
Remote
Entry Level
1+ years expTouchPoint Software is a company that provides integrated information and payment management solutions. The Missing Bill Research Clerk investigates potential missing waste bills by analyzing payment history and obtaining necessary copies of bills to ensure timely processing.
ComputerSoftware
Responsibilities
Monitors the internal email account to retrieve invoices, as well as creating and resolving open issues and requests and/or facilitating requests to the appropriate department in a timely manner
Researches potential missing waste bills for assigned vendors by reviewing payment history and the status of previous payments to determine whether further action is required on vendor notices
Contacts vendors via telephone, email, or vendor portal to acquire copy of missing bills, verifying billing address and ensuring any payments have been applied to the proper account
Negotiates date extensions for missed payments or arranges alternative solutions to avoid client’s service interruptions and also negotiates for removal of late fees and penalties assessed to the account
Prepares and provides written correspondence to the vendor regarding payment details as deemed necessary to resolve the possibility of service shut off
Maintains the vendor log in credentials to ensure Cass has ongoing access due to client or Cass specific changes for a new clients and maintenance on existing clients
Interacts with vendors, clients, third party bill payers, and other internal research departments to answer questions and to resolve account and billing discrepancies
Organizes daily work within the internal platform, missing bill databases, PowerBI reports and utilizing department standards and procedures in prioritizing and identifying the most critical research items
Provides and maintains accurate production task time sheets and updated departmental standards and procedures
Performs research related to waste termination notices and updates vendor addresses, as needed
Provides and maintains concise documentation of research, accurate production task time sheets, and updated departmental standards and procedures
Other duties as needed or assigned
Qualification
Required
Ability to effectively communicate and maintain a positive composure
Possess good interpersonal skills
Well-developed organizational skills to handle multiple tasks simultaneously and prioritize work
Good analytical and problem-solving skills
General knowledge of various Microsoft applications
Ability to occasionally work in office when requested
High school diploma or equivalent required
1 year of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience
Preferred
General knowledge of the principles and practices of the billing processes
Company
TouchPoint Software
TouchPoint Software is a church management system offering membership management, giving, registrations, attendance, check-in, and more.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-02-01Acquired
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