AAA Auto Club Enterprises · 19 hours ago
Membership Specialist II
Coppell, TX
Full-time
Onsite
New Grad, Entry LevelAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, providing service to 17 million members. They are seeking a Membership Specialist II who will be responsible for providing legendary service, handling member inquiries, and ensuring the accuracy of membership systems.
Insurance
Responsibilities
You will be responsible for reviewing member related correspondence, contacting members, providing problem resolution, as well as analyzing and processing various reports
You'll provide quality support on both incoming and outbound calls to members and employees of ACE Clubs, regarding membership and roadside assistance inquiries, including policies, procedures, and services
You will utilize analytical skills to evaluate multiple sources of information and determine the appropriate processing method or resolution to maximize quality and quantity
You'll key high volumes and update changes into the membership systems from various sources
You will assist in monitoring system deliverables to ensure accuracy and integrity of membership systems and report any concerns
You'll achieve stated individual, team, and department goals
Perform other duties and responsibilities, including assisting other ACE departments, as assigned, or required
Qualification
Required
High School diploma/GED required
You must have professional verbal and written communication skills along with excellent organization, decision making, strong evaluation, and time management skills
You will be required to meet deadlines as set by management
You must be knowledgeable of Microsoft Office software products, including Outlook, Word, and Excel is required
Teamwork is essential
Flexibility on work shifts is required
Preferred
Some college or equivalent combination of education and work experience is preferred
To thrive in this role knowledge of membership, roadside assistance and insurance systems preferred
Occasional travel to other ACE Markets may be needed for training
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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