STATSports · 2 hours ago
Technical Support Engineer (NRL)
United States
Full-time
Remote
Entry, Mid Level
1+ years expSTATSports is a global leader in GPS performance tracking, helping elite athletes optimize performance and reduce injury risk. The Technical Support Engineer will deliver world-class support for clients at the National Rugby League, resolving complex software and hardware issues while contributing to product improvement and customer experience.
Sports
Responsibilities
Acting as the primary technical point of contact for software-related queries, resolving complex full-stack and mobile application issues from initial investigation through to resolution
Diagnosing and resolving issues with USB-connected hardware, including device detection failures, driver conflicts, power delivery issues, firmware compatibility, and data transfer errors across Windows and macOS
Supporting end-to-end USB workflows such as device provisioning, firmware updates, secure data extraction, and troubleshooting physical connection faults (cables, ports, hubs, docking stations)
Providing support for network-connected devices, including configuration, connectivity troubleshooting, IP/DHCP issues, firewall restrictions, and Wi-Fi/Ethernet performance problems
Diagnosing data transmission and synchronisation issues between devices and cloud or on-prem systems, using logs, packet-level reasoning, and network diagnostic tools
Becoming a product champion, developing deep expertise in our product suite and identifying opportunities to improve reliability, usability, and customer experience
Assisting with release management, including preparation, documentation, and deployment of software updates and patches to our global customer base
Contributing to the evolution of Technical Support processes, participating in RCPS sessions to prevent recurring issues and improving long-term product quality
Partnering with Account Managers and Customer Success teams to deliver a premium, end-to-end support journey for all customers
Qualification
Required
1–3 years' experience in a fast-paced IT application support, technical support, or junior development environment
Foundational knowledge of C# (or similar object-oriented languages) and Angular
Comfortable working with SQL databases such as MySQL
Enjoy applying critical thinking and structured problem-solving to technical challenges
Solid understanding of defect and incident management within the Software Development Lifecycle
Confident troubleshooting across both Windows and macOS environments
Communicates clearly and can document complex customer issues with strong attention to detail
Take full ownership of customer problems and see them through to resolution
Enjoy collaborating across engineering, product, and customer-facing teams
Preferred
Practical experience working with the ITIL framework, particularly incident and problem management
Familiarity with support and ticketing tools such as Zendesk, Jira Service Management, or similar
Company
STATSports
STATSports is a provider of GPS player tracking and analysis solutions for some of the biggest sports franchises.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Future Fifty
2025-10-08Acquired
2021-09-21Non Equity Assistance
Leadership Team
Erik Feuillan
Marketing Exec. and Partnerships
Recent News
Sports Business Journal
2025-11-25
Sports Business Journal
2025-11-12
2025-10-15
Company data provided by crunchbase