Kaiser Permanente · 3 hours ago
Appointment/Registration Clerk
Waipahu, HI
Full-time
Onsite
Entry Level
1+ years expKaiser Permanente is a healthcare organization seeking an Appointment/Registration Clerk to perform clerical and patient attending duties. The role involves servicing patients, managing appointments, and ensuring quality service standards are upheld.
Health CareHospitalMental HealthNon ProfitPersonal Health
Responsibilities
Service patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner
Operates current office equipment & other cash related equipment; assures all equipment in cashiering area are operating in an acceptable manner; assesses status of equipment malfunctions; resolves when appropriate; reports any unresolved problems appropriately and notifies lead or supervisor
Serves as clerical resource and contact person to staff as appropriate; collaborates with team to ascertain and coordinate team and individual concerns and issues; collaborates and assists with team, leadership and other committees as appropriate to design, plan, coordinate, and implement process improvements; identifies and resolves issues around improvement as appropriate; recommends ideas and suggestions to improve operation of area
Receives incoming and intra-office calls; ascertains need; directs to proper individual or location; takes messages; provides limited non-confidential information; maintains contact with other facilities and support departments. resolves basic problems; assists with difficult problems when necessary; refers to lead/supervisor after all appropriate alternatives are exhausted; notifies supervisor of process problems/issues that need attention; assists with patient complaints; collaborates with lead/supervisor to develop operational strategies
Performs variety of duties pertaining to patient appointments; ascertains patients need for routine appointments and schedules appointments according to need or under direction of medical staff; refers to medical staff as appropriate; completes appointment process; enters/updates pertinent patient appointment and registration data in computer; verifies patients insurance eligibility; captures appropriate guarantor and coverage information as appropriate; provides accurate information to enable accurate collections of funds; notifies members of rescheduled or cancelled appointments; compiles data and information for special and routine reports, studies and statistics as requested
Assures departmental and organizational quality of service standards are upheld; works with lead/supervisor in identifying potential and existing barriers to maintaining standards. Requests or requisitions material or supplies; ensures adequate inventory; assures all clerical equipment in area is operating in acceptable manner; reports malfunctions to appropriate party; follows appropriate procedure for repair within limits of authority; implements corrective measures, enhancements or modifications as instructed
Qualification
Required
One (1) year customer service/sales, public relations or related experience
High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements
Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, detail-oriented, problem solving, adaptability, teamwork, conflict resolution, systems thinking, prioritization & multi-tasking
Talking to co-workers, customers, outside vendors, and on the telephone
Reading, writing, speaking and understanding English
Training/giving and receiving instructions
Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness
Preferred
Demonstrated knowledge of and skill in any one of word processing, spreadsheet, or database PC applications
Appointment registration and scheduling experience
Demonstrated knowledge of healthcare and insurance benefits
Post high school coursework - medical terminology
Company
Kaiser Permanente
Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$7.48M2018-07-17Grant· $0.08M
2014-08-05Grant· $7.4M
Leadership Team
Gregory Adams
Chair and Chief Executive Officer
James L. Robinson III
Senior Vice President/Area Manager
Recent News
2026-01-23
2026-01-23
2026-01-21
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