National Airlines · 2 hours ago
Technical Support Manager – System Operations Control
Home - Florida
Full-time
Onsite
Entry, Mid Level
2+ years expNational Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. The Technical Support Manager – System Operations Control is responsible for the development of information systems required for continuous improvement of company performance and works directly with SOC department heads to optimize software process and ensure efficiency.
Airlines/Aviation
Responsibilities
Participates in the Company’s SMS in accordance with the responsibilities detailed in the SMS Manual
Completes Initial Level 2 SMS Training and maintain currency as outlined in the SMS Manual, Chapter 4
Responsible for taking an active role in promoting a positive attitude toward safety and compliance within National Airlines
Serves as the subject matter expert on all information systems utilized in the SOC
Responsible for the development of information systems required for continuous improvement of Company performance
Responsible for consistently monitoring and auditing existing applications and platforms to provide recommendations on system improvements utilized by the System Operations Control center including but not limited to: NAVBLUE-NFP, AIMS, WSI Fusion, Airline Choice, AeroData
Coordinates directly with SOC department heads to optimize software application usage, providing recommendations on available automation and process changes to increase efficiency
Coordinates with the National Airlines IT department for ongoing updates, projects, integrations and software maintenance for impacting SOC software systems
Coordinates with the National Airlines IT department to ensure the SOC is supplied with adequate equipment and IT equipment is maintained for operational needs
Holds the responsibility and authority to coordinate directly with software vendors applicable to SOC operations regarding changes to software tools, data platforms, and contractual obligations under the guidance and approval of the Director of SOC
Serves as the primary point of contact for SOC personnel when troubleshooting SOC specific IT system irregularities
Responsible for coordinating and maintaining IT readiness for potential SOC evacuations/relocations
Maintains a clear understanding and working knowledge of all regulatory requirements including, but not limited to, National Airlines approved/accepted, as applicable, manuals, the OpSpecs, 14 CFR, FAA Orders, Airworthiness Directives, Advisory Circulars, SAFOs and InFos, and manufacturer recommendations
Other duties as assigned by the Director of SOC
Qualification
Required
Bachelor's degree in aviation related studies, Engineering, Information Systems, Operations Management, or in a related field; equivalent operational experience may be considered in lieu of a degree
Minimum of 2–5 years of experience in an aviation related operational, technical support, or systems support role
Close familiarity with Airline Operations Center functions, systems and workflows
Working knowledge of IT systems, applications, and infrastructure used to support operational workflows
Ability to troubleshoot application, system, and basic network-related issues and coordinate resolution with IT teams as needed
Strong understanding of operational workflows, technical systems, and procedures within a regulated environment
Demonstrated ability to troubleshoot technical issues, analyze operational data, and provide timely, effective solutions
Strong communication skills with the ability to clearly convey technical information to operational and non-technical stakeholders
Willingness to support operations on a flexible schedule, including nights, weekends, or on-call rotations as required
Company
National Airlines
At National Airlines, we provide an enhanced passenger travel experience, air mile after air mile.
501-1000 employees
H1B Sponsorship
National Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Asad Naqvi, aPHR, PHR, MBA-HR
Talent Acquisition Partner
Scarlett Espinoza
Senior Talent Acquisition Partner
Company data provided by crunchbase