Mgr-IT Cust Critical Solutions jobs in United States
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FedEx Freight · 14 hours ago

Mgr-IT Cust Critical Solutions

positionMemphis, TN
timeFull-time
remoteOnsite
senioritySenior Level
money$117K/yr - $204K/yr
date5+ years exp

FedEx Freight is a leading logistics company, and they are seeking a Manager for IT Customer Critical Solutions. The role involves managing the design, development, and support of IT systems while overseeing daily operations and leading technical teams to ensure service reliability and operational excellence.

Transportation/Trucking/Railroad
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Manager, lead and develop professional IT staff, coordinating daily IT operations, applications, and support
Lead system analysis, software development, and implementation of projects
Collaborate with business units with business focused mindset to align IT services with organizational needs
Ability to work with cross functional teams in product driven agile environment
Provide day-to-day coaching and guidance to software developers, supporting skill development, effective delivery promoting cross-functional collaboration
Demonstrate ownership, accountability, responsiveness, and follow up on tasks with minimal/no supervision
Ensure system uptime, performance, and security through proactive monitoring and maintenance
Demonstrate critical thinking, problem solving, and systems thinking
Conduct feasibility studies and cost-benefit analyses for new IT initiatives
Comply with all applicable laws/regulations, as well as company policies/procedures
Perform other duties as assigned

Qualification

Software developmentSystems analysisIT operationsCloud technologiesMicroservicesDevOps practicesLeadership skillsStakeholder engagementFreight industry knowledgeEffective communicationProject management

Required

Bachelor's degree in computer science, Information systems, or related field
Five (5) years of system development experience, including programming and technical project leadership
Proficiency in software development, systems analysis, and IT operations
Proven expertise in architecture, modern technologies (cloud and microservices), and DevOps practices
Strong leadership and team management skills
Effective communication and stakeholder engagement abilities
Ability to manage multiple projects and prioritize competing demands

Preferred

Freight less than truckload (LTL) and truck load (TL) industry knowledge is a plus

Benefits

Health, vision, and dental insurance
Employee assistance program
Personal/sick paid time
401(k) retirement savings plan
Bonus potential
Tuition reimbursement
Adoption assistance
2 weeks paid parental leave
Paid bereavement
Employee discounts
6.67–13.34 hours vacation per month based on service time
8 paid holidays

Company

FedEx Freight

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FedEx Freight is a shipping company.
dateFounded in 1973
location
Memphis, Tennessee, USA
people-size10001+ employees
web-link
https://www.fedex.com/en-us/shipping/freight.html

H1B Sponsorship

FedEx Freight has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (21)
2023 (12)
2022 (18)
2021 (23)
2020 (14)

Funding

Current Stage
Late Stage

Leadership Team

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Lance Moll
President and CEO
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Michael Ducker
President and CEO
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Recent News

Bizjournals.com Feed (2025-11-12 15:43:17)
FedEx identifies Freight board members ahead of spin-off
2026-01-17
WSJ.com: US Business
FedEx Sets Financing, Board for FedEx Freight Spinoff
2026-01-17
Business Wire
FedEx Announces Board of Directors for Future Independent FedEx Freight
2026-01-16
Company data provided by crunchbase