Avera Health · 21 hours ago
Client Services Representative - MLT
Sioux Falls, SD
Full-time
Onsite
New Grad, Entry Level
$24/hr - $35/hrAvera Health is a healthcare organization seeking a Client Services Representative to join their team. This role involves providing customer service related to laboratory data, assisting with test orders, and ensuring effective communication between customers and laboratory personnel.
Health CareHospitalMedical Device
Responsibilities
Accesses and communicates by telephone, fax, or electronic means laboratory data, results, pertinent technical and/or specimen collection information to customers in an accurate and timely manner. Carries department wireless phone. Responds to all calls for assistance
Acts as a liaison between the customer and laboratory personnel. Serve as first line resource to customers for problem resolution. Refers non-routine and technically demanding questions to appropriate resource individuals
Obtains omitted customer required information or documentation relating to test order clarification, verbal orders, billing/crediting information, test add-on and/or cancellation information
Receives communication on and expedite dispatch of customer phlebotomy, supply and courier requests
Monitors daily workflow related to customer support, suggests improvements as needed to improve quality in the services provided. Coordinates specimens for referred testing, to include proper packaging and handling of hazardous materials
Enters reference report results to patient records. Monitor referred laboratory test reports to assure referred testing results are being returned in a timely manner. Monitors laboratory report interfaces and troubleshoot as needed
Recommends or completes problem resolution and determines when appropriate to refer to management for resolution or intervention
Checks specimen problem rack and assigns follow up/problem resolution
Picks up requisitions from processing area in accordance with time schedule and assigns problem resolution as necessary
Monitors workload of Client Service staff, adjusts as necessary. Adjusts staffing assignments and/or schedules as needed in absence of supervisory staff
Qualification
Required
Associate's Transcript showing Medical Laborator Technology degree or
Technical Certificate Transcript showing Medical Laboratory Technology degree
Medical Laboratory Technician (MLT) - American Medical Technologists (AMT) within 1 Year or
Medical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP) within 1 Year
Benefits
PTO available day 1 for eligible hires.
Up to 5% employer matching contribution for retirement
Career development guided by hands-on training and mentorship
Company
Avera Health
Avera Health, an integrated health system based in Sioux Falls, SD, is committed to making a positive impact in the health and wellness of persons and communities.
Founded in 1897Sioux Falls, South Dakota, USA
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.55MKey Investors
U.S. Department of JusticeBristol-Myers Squibb
2023-11-16Grant· $0.95M
2018-02-20Grant· $1.6M
Leadership Team
James J Breckenridge
SVP-Finance
Bob Sutton
Vice President of Community Relations
Recent News
2025-03-12
2024-02-19
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