Archway Marketing Services · 7 hours ago
Workforce Operations Supervisor
Belleville, Michigan, United States
Full-time
Onsite
Mid Level
3+ years expArchway Marketing Services is seeking a Workforce Operations Supervisor to lead the temporary workforce at the customer’s facility. This role is responsible for ensuring performance, quality, safety, and attendance expectations are met while serving as the primary liaison between the client and staffing provider.
Information TechnologyLogisticsMarketing
Responsibilities
Liaison between the daily temporary workforce, the HRFG Engagement team, and the Customer
Oversee day-to-day attendance and activities of the temporary workforce, including shift starts, assignments, and break coverage
Conduct roll calls, manage timekeeping issues, and address no-shows or last-minute changes in real time
Work with the Customer to support re-allocation of staff as needed across work areas based on client production or service needs
Monitor attendance, general teamwork, quality, and accuracy of temp workers against defined KPIs and client expectations
When appropriate, provide on-the-spot coaching, feedback, and corrective actions to address performance issues
Partner with customer supervisors to identify top performers and underperformers and recommend extensions, conversions, or terminations
Coordinate orientation for new temp workers, including site tour, expectations, policies, and safety procedures
Ensure temporary staff complete required training, certifications, and safety briefings
Reinforce safe work practices, report incidents, and support corrective actions
Serve as the on-site point of contact for customer leaders regarding staffing levels, performance, and workforce issues
Participate in regular production/operations meetings to forecast staffing needs and align schedules
Communicate customer feedback and changes in processes, standards, or priorities to the temp workforce and the staffing provider
Coordinate schedules, shift assignments, and overtime needs in collaboration with the customer and the staffing provider
Ensure team members are using the time and attendance platform (UKG) to accurately “punch in/out as required
Track attendance, tardiness, and call-offs; implement attendance standards and coaching plans
Provide daily/weekly reports on requisitions, fill rate, attendance, turnover, and DNR rates
Track, record, and report the Customer’s usage of outside agencies daily
Qualification
Required
3+ years of experience in warehouse, production, hospitality, healthcare, or similar high-volume operations
Proven ability to manage schedules, resolve conflicts, and coach front-line employees
Strong communication skills and comfort working on the floor and in customer-facing discussions
Basic proficiency with timekeeping systems, scheduling tools, and spreadsheets
Demonstrated ability to work in a fast-paced, dynamic environment with frequent changes
Preferred
Prior experience supervising hourly or temp staff strongly preferred
Company
Archway Marketing Services
Archway provides marketing logistics and fulfillment services that simplifies marketing supply chain.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Tailwind Capital
2019-01-01Undisclosed
2012-07-09Acquired
Leadership Team
Matt Gresge
Chief Executive Officer
Andrew L.
Chief Financial Officer
Company data provided by crunchbase