Grand Rapids Community College · 3 hours ago
IT Service Management -Technical Assistant- Part time
Grand Rapids, MI
Full-time, Part-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrGrand Rapids Community College is seeking a part-time IT Service Management Technical Assistant to support their Information Technology department. The role involves assisting with application configuration, maintaining knowledge base articles, and collaborating with IT staff to document issues.
AlumniEducationHigher EducationUniversities
No H1B
Responsibilities
Assist with the configuration of applications within the ITSM platform
Edit and ensure appropriate formatting of institutional processes and procedures within the college's knowledge base
Collaborate with Information Technology staff to document identified issues in a timely manner
Review IT Services Knowledge Base articles as a part of the KCS review cycle
Maintain confidentiality and comply with HIPAA, FERPA, GRCC policies, and related standards
Continually advance personal skill sets through research, and other educational opportunities
Collect and analyze survey data for students, staff, and faculty, in collaboration with other department staff
Perform other duties as assigned by supervisors
Follow College policy on the Family Educational Right to Privacy Act (FERPA)
Qualification
Required
An Associate's Degree in Computer Applications, English composition, or Business is preferred but not required
Customer service background with technology emphasis preferred
Technical writing background preferred
Must be proficient in verbal, written, and interpersonal communication skills to work effectively with people of diverse ages, ethnic, sexual orientation, and socio-economic backgrounds
Excellent organizational skills, ability to prioritize, and complete tasks in a timely manner
Must be self-motivated and resourceful, demonstrating initiative and strong technical writing abilities
Ability to perform daily routine and unexpected duties with minimum supervision
Ability to learn new computer software and maintain up-to-date skills in computer technology
Ability to handle multiple priorities and interruptions
Must be collegial and collaborative, demonstrating the ability to maintain positive interpersonal relationships and effectively work as a member of a team
Proficient in Internet navigation skills
Strong communication, organizational, and interpersonal skills
Ability to work effectively with a diverse student population and faculty team
Comfortable navigating and supporting common institutional software and cloud-based communication tools
Ability to lift and move up to 25 pounds
Must be able to sit or stand for long periods of time
Ability to learn and react quickly, make decisions and execute them expeditiously
An interest in working with diverse student populations, who represent a wide range of age, ethnicity, national origin, and ability
Demonstrated responsiveness, initiative, and organizational and problem-solving abilities
Ability to perform routine and unexpected duties
A willingness and an ability to learn college systems
High energy level with enthusiasm and an interest in helping and supporting students and colleagues
Ability to work under pressure while possessing mature judgment and flexibility in regards to interruptions and schedule changes
Must use good judgment in handling sensitive or difficult situations in a professional manner
Ability to work in an office environment
Must be able to work flexible hours (i.e. evenings and night) including occasional weekends
Ability to work in a fast-paced environment that calls for flexibility/adaptability and the ability to handle multiple interruptions and make quick decisions
Preferred
An Associate's Degree in Computer Applications, English composition, or Business
Customer service background with technology emphasis
Technical writing background
Benefits
Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
Retirement Plans: Secure your future with our retirement options, including the state retirement plan or a 401A with a 12% employer contribution.
Company
Grand Rapids Community College
Grand Rapids Community College is a school in Grand Rapids.
Founded in 1914
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$9.15MKey Investors
U.S. Department of LaborU.S. Department of EducationAll Within My Hands Foundation
2024-04-10Grant· $5.5M
2020-09-23Grant· $3.6M
2020-01-30Grant· $0.05M
Leadership Team
Don VanOeveren
Assoc Dir - ATC Open Computer Lab
Recent News
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