Synoptek · 41 minutes ago
Support Engineer I
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expSynoptek is a Managed Services Provider dedicated to delivering strategic IT leadership and operational support. The Support Engineer I role involves serving as the first line of defense for clients, managing and troubleshooting tier 1 incidents and requests, while ensuring customer satisfaction and compliance with company policies.
Enterprise SoftwareInformation TechnologyManagement ConsultingSoftware
Responsibilities
Triage and assign tickets to the appropriate resource
Actively listening to and engage with clients
Troubleshoot and manage tier 1 client incidents/requests in a Service Desk environment
Anticipate and/or escalate issues proactively to ensure quick response/resolution times
Acquire and maintain knowledge of current support policies and methods of support delivery to provide accurate solutions to customers
Adhere to ticketing processes and documents issues appropriately and in a timely fashion
Retrieve passwords from password tool
Ensure compliance with Synoptek’s document security standards and policies
Remain quality conscious via phone and email with both technical and non-technical customers
Manage audience expectations by specifying actions and their expected timeline
Ensure compliance with the company’s code of business ethics, standards, and policies
Navigate between the amount of time spent on a ticket determining plan of action and escalating the issue to provide excellent customer service
Use and contribute to resources such as the Knowledgebase in the Synoptek portal to aid in issue resolution and increase efficiency
This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice
Qualification
Required
Bachelor's degree in related field from an accredited college or university
In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
Microsoft role-based certification, A+, Security+, Network+, ITIL Foundation certification or ability to obtain within 6 months of employment
Customarily has at least 1 year of client engagement experience
Customarily has at least 1 year of technical experience
Experience troubleshooting issues with Windows & Mac Operating Systems, Microsoft Office Suite, and remote access
Possesses excellent communication skills, makes a concentrated effort to speak the customers language
Shows integrity, innovation, and accountability in completing daily assignments
Solutions focused and driven to resolve conflict quickly and precisely
Willing to learn and ask questions. Constantly looking for new ways to improve yourself
Embraces both customers and colleagues as team members
Ability to provide basic end user support in an enterprise environment
Benefits
Company sponsored events
Invested culture of learning
Company
Synoptek
Synoptek is global systems integrator that managed IT services provider, IT management, and consultancy services.
1001-5000 employees
H1B Sponsorship
Synoptek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (2)
2022 (19)
2021 (18)
2020 (27)
Funding
Current Stage
Late StageTotal Funding
$7.99M2022-09-27Acquired
2016-02-02Private Equity
2015-02-03Series Unknown· $1.28M
Leadership Team
Salil Godika
Chief Executive Officer (CEO), Synoptek
Recent News
2026-01-09
2025-12-04
Company data provided by crunchbase