Technical Support Engineer - Tier 1 jobs in United States
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Pentera · 2 hours ago

Technical Support Engineer - Tier 1

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Pentera is a leader in Automated Security Validation, helping businesses emulate real-world attacks to uncover vulnerabilities. The Tier 1 Technical Support Engineer will be the first line of defense for customers, providing support and troubleshooting technical issues while gaining hands-on experience in security testing.

Cloud SecurityCyber SecurityInformation TechnologyNetwork SecurityPenetration TestingSecuritySoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Manage non-critical customer issues through our ticketing system, from acknowledgment to resolution or escalation
Triage and troubleshoot technical issues, ensuring prompt and effective resolution
Provide exceptional customer support using Salesforce, following Pentera’s support procedures and best practices
Maintain and contribute to our knowledge base to help streamline future troubleshooting
Collaborate with internal teams to escalate complex cases and ensure customer success

Qualification

Technical troubleshootingLinuxProgramming languageCustomer supportTechnical writing

Required

1-2 years of experience in tech support, desktop support, or a related role OR a degree in Computer Science, IT, Cybersecurity, or Computer Engineering
Strong technical troubleshooting skills
Basic Linux knowledge (command-line experience is a plus)
Excellent communication skills and a team-player mindset
A problem-solver with sharp attention to detail and a 'get things done' attitude
The ability to work independently while thriving in a collaborative environment

Preferred

Basic knowledge of any programming language
Technical writing skills (creating documentation, troubleshooting guides, etc.)
Experience with Bash scripting, penetration testing tools, or cybersecurity fundamentals
Previous experience in customer-facing technical roles

Company

Pentera

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Pentera is the market leader in Automated Security Validation
dateFounded in 2015
location
Burlington, Massachusetts, USA
people-size201-500 employees
web-link
https://www.pentera.io

H1B Sponsorship

Pentera has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)

Funding

Current Stage
Late Stage
Total Funding
$249.5M
Key Investors
Evolution Equity PartnersDelta-v CapitalK1 Investment Management
2025-03-12Series D· $60M
2023-06-28Secondary Market
2022-01-11Series C· $150M

Leadership Team

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Amitai Ratzon
Chief Executive Officer
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Arik Liberzon
Founder & CTO
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Recent News

PR Newswire
Pentera Discovers Exposed Cloud Training Applications Actively Exploited with Crypto-Miners
2026-01-22
Help Net Security
Exposed training apps are showing up in active cloud attacks
2026-01-22
PR Newswire
Pentera Closes Record-Setting Year, Becomes First in Adversarial Exposure Validation to Surpass $100M ARR
2026-01-06
Company data provided by crunchbase