WinnCompanies · 2 days ago
Occupancy Specialist I (Gonzales Park and Marmolejo Apartments)
El Paso, TX, USA
Full-time
Onsite
Entry Level
$13/hr - $14/hr
1+ years expWinnCompanies is searching for a detail-oriented Occupancy Specialist I to join our team at Gonzales Park and Marmolejo Apartments, both affordable housing communities located in El Paso, TX. In this role, you will assist the Property Manager with tenant recertifications and provide outstanding service to customers, residents, and clients.
Financial ServicesProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Process initial, interim, and annual recertifications
Notify residents of their impending recertifications using notices supplied by Property Management Software
Conduct the recertification interviews with residents
Review each recertification to ensure that all checklist items are complete
Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores)
Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority
Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency
Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary
Ensure all information is accurate and entered in the Property Management Software
Comply with company policies regarding the proper treatment of Tax Credit and Resident files
Assist the Property Management staff with all facets of the move-in process
Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF
Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law
Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due
Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time
Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available
Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process
Assist Property Management with PBA, Project Based Section 8, or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts)
Perform special assignments as necessary
Qualification
Required
High school diploma or GED equivalent
1-3 years of relevant work experience
Experienced with web-based applications and computer systems, particularly Microsoft Office
Excellent customer service skills
Solid verbal and written communication skills
Bilingual in English and Spanish
Good organizational and administrative skills
Ability to consistently meet required deadlines and follow schedules
Ability to complete repetitive tasks with a high level of detail
Ability to plan and schedule 4 months of work activity
Preferred
Associate's degree
Experience with Yardi or RealPage property management software
SHCM certification
COS or CPO certifications
Benefits
Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
Company
WinnCompanies
WinnCompanies is a real estate firm that specializes in property management services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
A
Arthur Winn
Principal
Patrick Appleby
President - WinnResidential
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