Key Infotek Inc · 15 hours ago
ServiceNow Architect
San Antonio, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expKey Infotek Inc is seeking a ServiceNow Architect to lead architectural reviews and define the ServiceNow architecture strategy across multiple modules. The role involves collaborating with enterprise architecture teams, providing technical leadership during client engagements, and ensuring compliance with IT and business policies.
Information Technology & Services
No H1B
U.S. Citizen OnlyHiring Manager
Akshita P.
Responsibilities
Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc
Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach
Proficient in presentations on PPTs and communications
Experience with Flow Designer, IntegrationHub, and Service Portal customization
Understanding of ServiceNow data models, ACLs, UI Policies, and Notifications
Define and own the ServiceNow architecture strategy and roadmap across multiple modules and implementations
Lead architectural reviews, solution design, and technical governance across ServiceNow programs
Translate complex business requirements into scalable, secure, and performant technical solutions
Establish and enforce platform design standards, coding practices, and integration frameworks
Lead the creation of custom demos to be showcased to various client
Review and validate custom development and configurations for quality and alignment to best practices
Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations
Collaborate with enterprise architecture and security teams to ensure compliance with IT and business policies
Provide architectural oversight for integrations with third-party systems (REST, SOAP, JDBC, MID Server, etc.)
Support DevOps initiatives with CI/CD pipelines and testing automation (ATF)
Mentor development teams and conduct knowledge sharing to uplift technical capability
Experience with Agile/Scrum delivery methodologies
Excellent communication and leadership skills
Qualification
Required
10+ years in IT, with 6+ years in ServiceNow and at least 4 years in a technical architect role
Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.)
Quick learner to adapt to new technologies being released with every major version of SN (GenAI, AI Agents, Workflow Data Fabric, Raptor Db)
Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc
Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach
Proficient in presentations on PPTs and communications
Experience with Flow Designer, IntegrationHub, and Service Portal customization
Understanding of ServiceNow data models, ACLs, UI Policies, and Notifications
Define and own the ServiceNow architecture strategy and roadmap across multiple modules and implementations
Lead architectural reviews, solution design, and technical governance across ServiceNow programs
Translate complex business requirements into scalable, secure, and performant technical solutions
Establish and enforce platform design standards, coding practices, and integration frameworks
Lead the creation of custom demos to be showcased to various client
Review and validate custom development and configurations for quality and alignment to best practices
Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations
Collaborate with enterprise architecture and security teams to ensure compliance with IT and business policies
Provide architectural oversight for integrations with third-party systems (REST, SOAP, JDBC, MID Server, etc.)
Support DevOps initiatives with CI/CD pipelines and testing automation (ATF)
Mentor development teams and conduct knowledge sharing to uplift technical capability
Experience with Agile/Scrum delivery methodologies
Excellent communication and leadership skills
Preferred
Any Architect level certification with ServiceNow – Highly desirable
ServiceNow Certified System Administrator – Required
ServiceNow Certified Implementation Specialist (ITSM, ITOM, etc.) – Preferred
ServiceNow Certified Application Developer – Advantageous
Experience with domain-separated environments, MSP models, or multi-instance strategies
Company
Key Infotek Inc
Founded in 2020, Key Infotek Inc. was originally set up in Ontario, Canada.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase