Tourneau|Bucherer · 19 hours ago
Client Services Coordinator
Queens County, New York, United States
Full-time
Hybrid
Entry Level
$60K/yr - $65K/yr
1+ years expTourneau|Bucherer is a company that specializes in corporate sales, and they are seeking a Client Services Coordinator to work collaboratively with the Corporate Sales team. The role involves providing exceptional customer service and support to new and existing Corporate Sales clients while managing customer transactions and assisting in sales processes.
E-CommerceLifestyleRetailWearables
Responsibilities
Accurately process customer transactions such as orders, quotes or returns via SAP Business One
Work with vendors to submit Purchase Orders, track shipments, and coordinate any needs direct from vendor on behalf of the client
Manage the lifecycle of each order to ensure timely delivery, coordinate timelines directly with client, and expedite as needed
Collaborate with Corporate Sales fulfillment department to ensure all product is received, quality controlled, serviced, and shipped based on client’s needs
Fill requests for catalogs, information or samples
Setup and maintain customer files and product listings and programs in all system platforms
Maintain and audit all Replink product listings
Support the Director of Corporate Sales and Client Services team in ad hoc projects as needed
Support high volume Regional Sales Managers ensure all clients needs are met and sales targets are reached
Actively support accounts directly via phone and email
Determine customer needs and expectations in order to recommend specific products and solutions
Proactively recommend alternate products based on cost, availability or specifications, ensuring client satisfaction and improving transaction profitability
Assist and collaborate with Regional Sales Manager on any client presentations or operational tasks
Product Knowledge expert: educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Qualification
Required
Minimum 1-3 years of relevant experience, retail experience preferred
Communicate at all times in a clear and concise way, both verbally and in writing, to customers and cross-functional stakeholder
Manage time efficiently and work effectively with other members of the Corporate Sales team
Willing to be hands-on and work with the entire team to fulfill operational and organizational needs
Microsoft Office proficiency is required
Preferred
Prior watch or fine jewelry experience is preferred, but not required
Company
Tourneau|Bucherer
The Marriage Of Tourneau And Bucherer In 2018, Two Long-Standing Industry Leaders, Is Bringing Together The Best Of Both Companies To Surprise And Delight Watch And Jewelry Customers Around The World.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-31Acquired
Leadership Team
Ira Melnitsky
CHIEF EXECUTIVE OFFICER - TOURNEAU
Emon Islam
CPO Manager Flagship
Recent News
Company data provided by crunchbase