N.C. Department of Information Technology · 4 hours ago
Business Systems and Intelligence Branch Manager
Wake County, NC
Full-time
Onsite
Mid, Senior Level
$73K/yr - $109K/yr
2+ years expThe North Carolina Department of Health and Human Services is seeking a Business Systems and Intelligence Branch Manager to provide strategic leadership and operational oversight for their Business Systems and Intelligence Branch. The role involves managing branch staff, overseeing system performance, and ensuring alignment with public health goals through effective system modernization and data integration.
Information Technology & Services
Responsibilities
Lead the day-to-day operations of the Business Systems and Intelligence Branch, including supervision, performance management, and professional development of branch staff
Establish and execute branch goals, priorities, and performance expectations aligned with the SCHS strategic plan
Develop, maintain, and update the roadmap for SCHS business systems and intelligence platforms
Ensure alignment of branch resources, timelines, and priorities to support organizational objectives
Provide oversight of SCHS systems, integrations, and applications to ensure reliability, security, and effective use
Oversee system release management lifecycles, including planning, coordination, and implementation
Respond to and manage real-time production issues, ensuring timely resolution, documentation, and issue tracking
Leverage data security best practices, including oversight of user identity management and system access controls
Skilled in establishing and managing multiple release processes using Agile methodologies
Monitor and manage branch key performance indicators (KPIs) and system metrics to ensure service level agreements (SLAs) are met
Analyze existing business and technical processes to identify opportunities for optimization, automation, and efficiency
Lead process re-engineering initiatives to improve operational effectiveness and system usability
Identify and resolve recurring or complex system and workflow issues impacting staff or stakeholders
Coordinate project timelines, staffing, and technical resources to ensure successful delivery of system and operational initiatives
Provide project leadership and decision-making support across concurrent initiatives
Ensure effective communication and coordination between technical teams, program staff, and leadership
Prepare and deliver presentations and briefings to section, division, and departmental leadership, as well as external partners
Serve as a key point of coordination between SCHS branches, DPH leadership, and registration or data partners
Communicate system changes, priorities, and performance outcomes clearly to internal and external stakeholders
Qualification
Required
Bachelor's degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and two years of progressive experience in systems software programming
OR
Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming
OR
An equivalent combination of education and experience
Experience leveraging computer systems, peripheral equipment, and information technology to optimize operations and resolve technical challenges in complex environments
Proficient in configuring and supporting systems software, layered products, and enterprise applications within diverse user environments, ensuring stability and functionality
Demonstrated success leading teams through enterprise system modernization, process improvement, and operational transformation initiatives, delivering measurable efficiency gains
Skilled in managing enterprise-level information systems, including planning, coordination, performance monitoring, and continuous improvement, with hands-on experience using Microsoft Office 365, Power Platform, and CRM systems
Strong communication and leadership capabilities with a proven ability to manage cross-functional teams, oversee concurrent projects, and build collaborative relationships across technical and business stakeholders
Benefits
Health insurance options
Standard and supplemental retirement plans
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
Paid vacation
Sick leave
Community service leave
Paid parental leave
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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