iQor · 16 hours ago
Customer Service Representative- Work from Home
TX
Full-time
Onsite
Entry, Mid Level
$15/hr - $15/hr
2+ years expiQor is a company that focuses on customer interactions and product support, providing a platform for employees to grow in their careers. They are seeking polite and professional Customer Service Call Center Agents to deliver remarkable service to customers via phone, handling a high volume of calls and ensuring a positive experience for each caller.
Customer ServiceLogisticsOutsourcingSupply Chain Management
Responsibilities
Answer inbound calls and greet customers with energy and enthusiasm
Place outbound calls and communicate with energy and enthusiasm to customers
Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
Meet department productivity and quality standards
Strive for first call resolution and take true ownership of customer needs and issues
Communicate and follow instructions for one call customer resolution
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
Take an active role in educating customers about our clients products and services
Qualification
Required
At least 2 years of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate
Must have the ability to work independently and a in team environment
Experience in a production environment
Problem solving skills
Ability to maintain accuracy and production standards
Physical attendance is key to success and necessary to meet objectives
You have the flexibility to work any shift, including nights and especially weekends
A wired high-speed internet connection with a minimum speed of: Download: 25 Mbps, Upload: 10 Mbps
A wired Ethernet connection (Wi-Fi not supported for production work)
A quiet, private, and distraction-free workspace
Ability to use a headset and softphone or VOIP system
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects
Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal
Speak, listen, type and/or sit for extended periods of time
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Company
iQor
iQor provides customer interactions, product support services, data and analytics, and iQor LinQ solutions for enterprises.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-05-14Acquired
Leadership Team
Chris Crowley
President and CEO
Jason Grier
Chief Commerical Officer
Recent News
2025-12-24
2025-10-27
Company data provided by crunchbase