NucoreVision, Inc. (NVI) · 14 hours ago
I.T. Support Specialist
Springfield, VA
Full-time
Hybrid
Mid, Senior Level
$55K/yr - $66K/yr
5+ years expNucoreVision, Inc is seeking a skilled and resourceful IT Support Specialist II with a focus on Audio/Visual (AV) and Unified Communications (UC) technologies. This hybrid role supports mission-critical meetings and corporate collaboration platforms, ensuring effective communication for employees and leadership while providing general Tier 2 IT support.
Cyber SecurityInformation TechnologyProject Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Respond to escalated incidents and service requests across end-user devices and collaboration tools
Accurately document and track issues using the ServiceNow platform
Provide hands-on support for office hardware, including peripherals, monitors, and conferencing accessories
Prioritize and execute tasks quickly and effectively, even under time-sensitive conditions
Travel as needed to provide technical support for off-site meetings and trainings
Setup, configure, and support AV equipment for live meetings, internal events, and executive sessions
Support Microsoft Teams and Cisco Webex platforms, including meetings, webinars, and VoIP features
Administer and troubleshoot Microsoft-based VoIP devices via the Teams Admin Center (TAC)
Maintain and support digital signage platforms across office locations
Manage and move light-to-heavy AV/IT equipment for meeting setups
Stay composed and technically sound while supporting high-profile or time-critical meetings
Qualification
Required
Must be a U.S. Citizen
Must Live in the DMV Area (Virginia, DC, Maryland)
Must be able to take and Pass a Public Trust Clearance
Must have a Bachelor's Degree
Excellent verbal and written communication skills; able to clearly explain technical concepts to non-technical users
Strong problem-solving and analytical skills with attention to detail
Experience in a team-oriented, customer-focused support environment
Demonstrated ability to stay calm and prioritize effectively under pressure
Experience with Microsoft 365 and Teams in a support or administrative capacity
Hands-on experience with AV hardware setup and troubleshooting in a corporate setting
Working knowledge of administering VoIP devices through the Microsoft Teams Admin Center
Familiarity with Cisco Webex Meetings and Webinars
Experience with digital signage platform administration
ServiceNow or similar ITSM tool experience
Physically capable of transporting and setting up IT/AV equipment
Five years' experience minimum
Preferred
Microsoft 365 Certification
Certifications in Microsoft 365, Teams, or AV/UC technologies
Experience supporting conferencing solutions (e.g., Logitech, Poly, Crestron)
Prior experience in live event or executive meeting support environments
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
NucoreVision, Inc. (NVI)
Bridging the Past, Present, and Future of Cybersecurity and Technology Solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nour Dib
Chief Strategy Officer (CSO)
Company data provided by crunchbase